The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Hi, I’ve purchased the “Circled” template and installed the Connections plugin. I want to activate the “Circled” template but am not seeing where to put my license key in Settings. In Settings, I see these tabs: General, Display, Images, Search, SEO, Advanced. I’ve looked through the Advanced tab but only see a place for Google Maps API. Where do I need to look to put in the license key?
It sounds like you have not actually installed the template. The first thing you must do is download the template zip file from the email you were sent or from your purchase history. Then you must install the template. Here’s a link to the documentation on how to install a template.
Hope that helps, let me know.
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