Backend doesn't show address and phone number anymore

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • 04/21/2016 at 1:03 pm #373676
    Michael Roth
    Participant

    We encountered the problem after the update of connections (WP 4.4.2) that we can not see or edit addressfields and phonenumbers. The data has been stored correctly before the update and still displays nicely on the frontend.

    Also creating a blank new entry shows the same phenomen. Address and phonenumber is shown on the frontend, but not in the backend anymore.

    We do use the cMap 5.1 Theme. More informations about other plugins necessary?

    Thanks!

    Michael

    04/21/2016 at 1:57 pm #373680
    Steven Zahm
    Keymaster

    @ Michael

    Perhaps the fields were inadvertently hidden??? Make sure they are enabled un the Screen Options of both the add and edit admin pages.

    Let me know if that helps!

    04/22/2016 at 2:14 am #373703
    Michael Roth
    Participant

    No, unfortunately not.

    We’re actually losing data because if someone edits an entry, in consequence data is lost. The data isn’t retrieved correctly from the database as far as I would presume.

    See the screenshots after newly creating an entry – the check on the frontend – and afterwards try to edit it again in the backend. No address and no phonenumber! In case of saving it again, we’re loosing address and number.

    What’s going wrong?

    Michael

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    04/22/2016 at 9:22 am #373795
    Steven Zahm
    Keymaster

    @ Michael

    My best guess is some removed the permissions Connections adds to WordPress. But that seems unlikely since it only affecting the address and phone fields. I have not run across this before so this issue seems to be unique. TO debug further I’ll need a temp admin account. The login details can be posted here as a private reply.

    04/22/2016 at 9:33 am #373815
    Michael Roth
    Participant
    This reply has been marked as private.
    04/22/2016 at 9:34 am #373817
    Michael Roth
    Participant
    This reply has been marked as private.
    04/22/2016 at 10:57 am #373820
    Steven Zahm
    Keymaster

    @ Michael

    Ok, I logged in and installed the Query Monitor plugin. The table for both the addresses and phone numbers were being reported as “crashed and should be repaired“. With that information I installed the WP-DBManager plugin and used it to repair those two tables.

    That seems to have fixed the issue as I was able to add a entry with an address and phone and then edit them.

    I spot checked a few other entries and the addresses and phone numbers were available to edit.

    If any addresses or phone numbers were added after the tables became corrupt, you will very likely have to add them again when editing the entry since that data could not be permanently saved. These two tables have quite a bit of data saved so I assume most of your data is safe.

    What would cause this? Sorry, but I do not know and I have never seen this before. It is completely possible that you may have other tables that are corrupt too but I do not think so because I think WP-DBManager would report it on its overview page. But I am not certain of that.

    I’ve left both the Query Monitor and WP-DBManager plugins installed. You can safely delete these.

    Apologies for the trouble!

    04/23/2016 at 2:21 am #373921
    Michael Roth
    Participant

    Hi Steven,

    thanks so much for your quick help. I confirm everything works well.

    We’ll keep an eye on other databases on our server. Could have a lot of reasons…

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