An unknown error occurred

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 05/18/2017 at 4:55 pm #423429
    agathe herrmann
    Participant

    I have several connections extensions: Connections, Connections Business Directory Toolbar, Connections cMap – Template, Connections Custom Entry Order,. The plugin connections Cmap, CSV import and custom entry order tells me “an unknown error occurred”.The last plugin update is “code snippets”, I disable it but it does not change anything. The arrival of this error occurs the same day of the update of my license, but it is perhaps only a coincidence?
    Thank you for finding a solution

    Attachments:
    You must be logged in to view attached files.
    05/19/2017 at 8:59 am #423478
    Steven Zahm
    Keymaster

    @ agathe

    That would indicate either at the that specific time, my site was down momentarily (perhaps for maintenance) or your web host is blocking outbound requests to my site causing the license check to fail.

    Now that is has been a little over a half day… are you still receiving the error?

    05/19/2017 at 9:11 am #423479
    herrmann
    Guest

    Hello,

    I still get the error for these 3 plugins.
    cordially

    05/19/2017 at 9:51 am #423486
    Steven Zahm
    Keymaster

    @ agathe

    Ok, that seems to indicate connections to my site is being blocked. I investigate further, I’ll need a temp WP admin login. The login details can be posted here as a private reply.

    05/19/2017 at 10:55 am #423528
    herrmann
    Guest
    This reply has been marked as private.
    05/19/2017 at 12:03 pm #423531
    Steven Zahm
    Keymaster

    @ agathe

    Ok, it seems the connection is fine but the response in unknown. To debug further I need to learn what the response it that is being received. To learn this I’ll need an FTP login so I can make an slight change to the response message will be displayed on the screen. after see the response, I’ll be able to track down the cause and fix it. The FTP login can be posted here as a private reply.

    05/19/2017 at 12:26 pm #423532
    agathe herrmann
    Guest
    This reply has been marked as private.
    05/19/2017 at 12:49 pm #423533
    Steven Zahm
    Keymaster

    @ agathe

    Did you just make any changes to your site? Now it is work fine and I did not yet do anything.

    05/19/2017 at 1:09 pm #423534
    agathe herrmann
    Guest
    This reply has been marked as private.
    05/19/2017 at 1:10 pm #423535
    Steven Zahm
    Keymaster

    @ agathe

    Ok, if you notice again, let me know and I’ll check it out.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

You cannot reply to this support topic. Please open your own support topic.