Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 3 replies, 2 voices, and was last updated 9 years ago by Steven Zahm.
06/05/2014 at 6:21 pm #293116RebeccaGuest
We have two different directories. They both use the alpa index. One works perfectly, but the other doesn’t. When you click on some of the letters, it will bring you to that section of staff, but others don’t. The ones that aren’t working have staff with starting with that letter, so if should bring you to that section, but it doesn’t.06/05/2014 at 6:47 pm #293117Steven ZahmKeymaster
I couldn’t find the two pages with directories on your site to see why that may be… however… It does sound like you’re using a version of Connections older than a year, at least. The character index now filters by the character clicked rather than jumping to the character section. If you can share a link to the two specific pages, I will take a look. But, if there is a bug, unfortunately it is unlike to be fixed because the code/functionality has changed, quite extensively.06/06/2014 at 4:34 pm #293197RebeccaGuest
Here is the link to the functioning directory (under Exec Board tab):
Here is the one that doesn’t work (under the staff tab):
http://heartofla.org/hola-boards/staff06/07/2014 at 11:13 am #293205Steven ZahmKeymaster
Ok, there’s nothing that can be done about that, sorry. Here’s why…
You have the directory on the page multiple times under different tabs, which is fine Connections will obviously work, but it is not compatible with the character index because the Connections shortcode is not aware of any other instances of itself when used on the same page or any other instances where it is used in your site.
The character link will only jump to the very first instance of the character group of the character clicked, even if that character group is in a hidden tab. If the very first instance of that character group is in a hidden tab, there is nothing to jump to.
Updating Connections would not fix this and would actually be even less compatible, sort of, because the characters when click will filter the results by the character clicked. The click will cause a page refresh which would mean the current tab would lose focus and every instance of the shortcode would filter by the character that was clicked on all tabs on the current page. The Connections shortcode can be configured to ignore the filtering so that effect can be mitigated on a per shortcode instance, but the page would still refresh and tab focus will be lost even if you allowed only a single instance of the shortcode to be character filterable.
I really hope that makes sense!
You cannot reply to this support topic. Please open your own support topic.