Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
01/04/2019 at 3:09 pm #480808Adam BurkeParticipant
With one of the recent updates the addresses and names [setup in the notes section] of members in my church directory stopped displaying. Here are the shortcodes I am using in my page:
[connections template="gridder" category=2 repeat_alphaindex='TRUE' enable_map='FALSE' image_width=270 image_height=320 show_dates='TRUE' show_addresses='TRUE' str_home_addr="" enable_note]
Below is a link to a topic where I provided you with temporary login credentials to log into the site so you are able to see everything. If there’s any more information you need, please let me know and I will be happy to provide you with whatever you need.
Also, do you have any recommendations for how I can set this up so that future updates no longer remove this information?
Thank you for your help!01/04/2019 at 3:29 pm #480812Steven ZahmKeymaster
If you made these changes to the Gridder files directly instead of using the override files that I recommended then those changes are lost if you update Gridder. This is not a unique limitation to Connections or its templates, the same would occur if you made direct edits to a WP theme or plugin.
Depending on your webhost…
Did you just very recently update Gridder? Like today? If so, you might be able to retrieve the edited files from your web hosts backup files for your site. You would have to contact them and ask specifically for the files in
../wp-content/plugins/connections-gridder/. The last thing you want is for them to restore the entire site. It’s my unfortunate experience that web hosts tend to mess that up, badly.
If you have no reliable backup files, the only option is to make all those edits again, but make sure they are to template override files instead. These will be safe from WP overwriting them when it applies updates.
Not sure how helpful this is, but I hope it is!01/04/2019 at 4:12 pm #480814Adam BurkeParticipant
This has been extremely helpful!
I spent several hours trying to figure this out, and I just corrected everything within 10 minutes thanks to you. Thank you so very much for your help!! Hopefully this will stop future updates from messing with my layout!
01/07/2019 at 10:19 am #481002Steven ZahmKeymaster
- This reply was modified 4 years ago by Adam Burke.
Great to hear you were able to resolve this. Did you implement the changes as template override files? If you did, then those edits should be safe when updates to Gridder are released.
You cannot reply to this support topic. Please open your own support topic.