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- This topic has 5 replies, 3 voices, and was last updated 7 years, 5 months ago by
Steven Zahm.
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AuthorPosts
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03/18/2019 at 12:37 pm #487307
Lisa Scheideler
ParticipantI am working with the Slim Plus template. I have either uploaded a .csv file (using the extension), or manually added an entry and when I go back to edit that entry, the address disappears. The address shows up when I first enter the entry and publish, but if I go back to edit, it’s not there and I have to re-enter it.
Thoughts? What am I doing wrong here?
03/18/2019 at 1:34 pm #487308Steven Zahm
Keymaster@ Lisa
Please create a temp admin account using this plugin:
Reply back with, as a private reply, with the login link and I’ll take a look asap.
03/19/2019 at 10:59 am #487449Lisa Scheideler
GuestThis reply has been marked as private.03/19/2019 at 12:07 pm #487456Steven Zahm
Keymaster@ Lisa
The Convert Address to Google Maps Link plugin seems to be at fault. It is overwriting the address fields in the Connections admin. This plugin should limit it open code to its own admin pages … it will may also break the display of the Connections entry details too.
I did not want to deactivate it since I do not know how you are using it. My suggestion would be to deactivate that plugin to see if the issue persists.
Hope this helps, let me know.
03/19/2019 at 3:36 pm #487489Lisa Scheideler
ParticipantHi Steven,
Thanks! This worked. The Convert Address to Google Maps Link was used to link the addresses on the locations page (https://stridechc.org/locations/) directly to the google map/directions. I’ll have to figure out a way to resolve that separately.Thanks for your help!
03/19/2019 at 7:40 pm #487521Steven Zahm
Keymaster@ Lisa
Great to hear this is sorted!!!
If you have a moment, I would truly appreciate a review as they really do make a difference.
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