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- This topic has 15 replies, 3 voices, and was last updated 10 years, 9 months ago by
Steven Zahm.
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10/23/2015 at 1:48 pm #351540
Darrin Goodman
GuestAlso, for some reason, the code-snippets plugin that you asked me to try out caused my admin interface in WP to completely disappear (blank white screen in Firefox – the white screen of death), and in Chrome I was getting an Internal Server Error – 500. After a lot of googling and trying a lot of things, I was able to narrow it down to the plugins, and specifically to the code-snippets plugin. I’m not sure why it was causing this issue, and why it’s been humming along fine for the last couple of weeks and today it decided to have some issues.
10/26/2015 at 12:02 pm #351775Steven Zahm
Keymaster@ Darrin
re: Is anyone else having this issue? I’m not sure how we could be using Connections and cMap all that differently from others.
It’s very rare.. I really only ever see this issue when a user upgrades from a much older version of Connections where for some reason the update routines do not run. I’ve never been able to duplicate it, but is fixable.
Another possible reason could be the user permissions required were not properly initialized which is why I suggested the Code Snippet plugin and the code snippet. As for the white screen of death (WSoD) and Code Snippets, you have to ask that plugin dev for support on that issue. I’ve never had any issue with it and it seems to be a very solid plugin based on reviews from other which is why I recommend using it.
That said, one question, did you receive the WSoD using the plugin or after you added the snippet in the FAQ? If it occurred after adding the snippet from the FAQ, then there was a copy/paste error when you added the snippet.
I can take a closer look at this for you but I will need a temp WP admin account and access to the web host control panel so I can take a look at the database using the phpMyAdmin.
10/28/2015 at 6:07 pm #352245GuestHi Steven,
The WSoD happened probably 2-3 weeks after I had initially installed it and used it. I’m not sure what triggered the breakage and I was sure happy to get it fixed.
We’ve run into another problem just now… When we load in a Logo image, it does not stick. After adding a person to the directory and uploading a Logo image, when you view their page in the directory, there is only the blank placeholder image. I’m not sure why or what could be causing this; we tested this several times without success.
I can set up an admin account for you but I’d rather not post it on here for the public to see. Can you please email me at darrin.goodman@colostate.edu and I’ll send you your login information?
Thank you!
-Darrin
10/29/2015 at 11:34 am #352336Keymaster@ Darrin
The login can be posted here as a private reply or sent using the contact link at the bottom (the very, very, bottom) of the page.
10/29/2015 at 12:55 pm #352373GuestJust sent you a message through your Contact form. Thank you!
10/30/2015 at 10:53 am #352596Keymaster@ Darrin
I received the email. I’m going to mark this as resolved and we’ll continue this discussion in email.
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