[Michael Green]

I have instances where adding a new entry or modifying an existing entry via the Edit menu in the Howdy menu fails, no error will be provided, it will just go to a white screen and that’s it.

This seems to be related to image size, I uploaded a modestly sized photo and could reproduce it, but shrinking it down to very small it submitted fine. Is there a way to change the max photo which can be uploaded? I couldn’t see any settings on this in the configuration.

Any help appreciated, thanks.

[Steven Zahm]

@ Michael Green

The upload size would be controlled by your settings in your php.ini file or the .htaccess file if your host does not give you access to it.

The problem is mostly likely a configuration one within the php.ini file. Here’e the values I use:

Maximum Execution Time (max_execution_time)	360 seconds This sets the maximum time in seconds a script is allowed to run before it is terminated by the parser.
File Upload Settings:
HTTP File Upload (file_uploads)	On Whether or not to allow HTTP file uploads.
Temporary Directory (upload_tmp_dir)	The temporary directory used for storing files when doing file upload.
Maximum File Size (upload_max_filesize)	200 MB The maximum size of an uploaded file.
Data handling:
Maximum Post Size (post_max_size)	200 MB Sets max size of post data allowed. This setting also affects file upload. To upload large files, this value must be larger than upload_max_filesize. If memory limit is enabled by your configure script, memory_limit also affects file uploading. Generally speaking, memory_limit should be larger than post_max_size.

[Michael Green]

Hi Steven,

I checked my PHP.ini file, those two size variables were configured to 24MB, I increased this to 40MB the max my host (VentraIP) allows but got the same problem. The image I’m uploading is around 67KB (I’ve tested with a few different ones) so I think these settings should be fine for an image this small. I’m regularly uploading images 1-2MB in WordPress and don’t face the same issues. If I shrink that 67KB image to about a quarter of the resolution it uploads fine.

I’mattaching my PHP.ini below for reference, is there anything else I need to check here or any other information I can share which may help?

 

[Michael Green]

Re-trying attachment…

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[Michael Green]

Hi Steven,

I’ve managed to work through all the issues I’ve faced and this is pretty much the last blocker now, so appreciate any help. I’m willing to provide whatever is needed to help you look into this, if you need temp admin or anything like this just let me know how I can safely send to you or any other information or tests you want me to perform just let me know.

Appreciate your feedback, looking forward to going live with this!

[Michael Green]

Sorry forgot to mention above, I was able to increase the parameters in my PHP.ini to 200M but I am still facing the same issue, attaching for reference.

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[Steven Zahm]

@ Michael Green

Can you attach a screen capture of the System widget found on the Connections : Dashboard admin page.

[Michael Green]

It’s blank other than an empty news header (assuming I have the right screen). Not sure if this is normal, if you’re asking for this then I’m guessing not! Please find attached screenshot.

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[Steven Zahm]

@ Michael Green

I believe the issue is highly likely the memory allocated for PHP is being exhausted. try setting this in the php.ini file:

memory_limit = 128M

[Michael Green]

Yes! Thanks Steven, increasing it to 128M seems to have resolved the issue, I’ll need to test further but I think it should be good, the Dashboard is showing up correctly now as well.

Getting some users on board to test further now before manually migrating over (fun) the 150-200 odd directory entries. Will be a painful ramp up but will be a lot easier than the old way.

Will eagerly await Link support with Forms but for now I’ve worked around it. I manually edited the class.entry.php to hide some of the fields such as Logo etc and default visibility to Private. Not ideal modification, but just a temporary work-around once we can add/edit with Forms and it supports Link I can ditch that.

Happy to be taking this live soon! Thanks for your support, you can resolve this thread topic.

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