Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Premium Support
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Free Support
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 3 replies, 2 voices, and was last updated 5 years, 10 months ago by
Steven Zahm.
-
AuthorPosts
-
01/19/2018 at 1:45 am #448009
Josep Pujol
ParticipantHi!
I’ve just migrate my web, and now my licenses are not active. (Tomorrow I present the new web!!!!)
“License is not active on this site.”(infoactivat.com/prats -> pratsdellucanes.cat)
How can I do to activate them?
I have Enhanced Categories and Tile Plus.And another question… how can I do to change logo proportions? I need non vertical layout for images in:
https://pratsdellucanes.cat/economia/directori-empreses/Thank you very much!!
01/19/2018 at 9:31 am #448053Steven Zahm
Keymaster@ Josep
See this FAQ, the License Activated on Another Site section. After you follow those step, you will be able to activate the licenses on your new site.
I can not see the page you linked to as it seems to behind a coming soon landing page. I am assuming you are using Tile Plus based on your purchases. Tipew Plus uses a fixed image crop which is center weighted that is ideal for portraits of individuals. This does not work well for logos as they can be of any ratio.
YOu can play with the tile size and the image size options. You can also see how to change the image crop mode using a code snippet which I walk another user thru recently.
Hope this helps!
01/19/2018 at 10:33 am #448063Josep Pujol
ParticipantHi! Now the license wokds. Thanks!
The other question… I’m a little bit confused.
I change Image options (set to “resize proportionally to fit entire image…..”) and nothing happens.
I edit a connection to delete the image and reupload to see if now it works, but now !
I use Tile Plus template.
And now, site is in maintenance mode (tomorrow will be published). If you want I can create an admin user for you :)Thank you very much!
01/19/2018 at 11:19 am #448073Steven Zahm
Keymaster@ Josep
You can play with the tile size and the image size options. You can also see how to change the image crop mode using a code snippet which I walked another user thru recently.
Hope that helps!
-
AuthorPosts
You cannot reply to this support topic. Please open your own support topic.