8.12 Upgrade created an error

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 02/27/2018 at 1:51 pm #453432
    Kristopher Evans
    Participant

    When I updated the Connections Business Directory plugin to 8.12, I received this message: Plugin could not be activated because it triggered a fatal error.

    I deleted the plugin and reinstalled but continue to received this error when I try to activate the plugin. What is the issue?

    Thanks.

    02/27/2018 at 2:52 pm #453439
    Steven Zahm
    Keymaster

    @ Kristopher

    What version are you upgrading from? The 8.12 version was a rather minor update containing no significant changes.

    The only other question I can think of, which version of PHP are you running?

    02/27/2018 at 3:06 pm #453440
    Kristopher Evans
    Participant

    The group managing the site wasn’t doing routine updates so I recently went in to update the plugins. I’m not sure of the version before the update. I know it wasn’t over a year since the last time I went in for them and updated the directory plugin though.

    The PHP version is 5.6.

    It’s strange that deleting the plugin and reinstalling didn’t fix the issue. The directory was full of member listings so it’s important for the plugin to work again. Any help is greatly appreciated.

    Thanks.

    02/27/2018 at 3:14 pm #453442
    Steven Zahm
    Keymaster

    @ Kristopher

    Is there perhaps some custom code developed for Connections on the site? I could see how an error such as this could occur if there was some “unofficial” custom code for Connections. So maybe deactivating all other plugins are try and and update will succeed.

    Try turning on WordPress debugging and enable error logging. The fatal error should get logged and provide a clue as to what is going on.

    02/27/2018 at 3:16 pm #453444
    Kristopher Evans
    Participant

    There may be. I will troubleshoot and follow up. Thanks for that advice!

    02/27/2018 at 3:19 pm #453445
    Kristopher Evans
    Participant

    That was it! The plugin “Say What?” was causing the issue. I deactivated that plugin and Connections activated with no issue.

    Thank you for speedy responses and solution. Have a good day.

    02/27/2018 at 3:23 pm #453446
    Steven Zahm
    Keymaster

    @ Kristopher

    Really Say What? was the cause?!? Interesting. I do not even see how that would be possible. hey, it works. Sometimes it better not to question why :D

    02/27/2018 at 3:30 pm #453448
    Kristopher Evans
    Participant

    Exactly! Lol. Thanks again.

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