The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I sent you an email with the address you should use for the account. Let me know if you do not receive it.
Ok, this is resolved. Somehow, the user meta for your WP user account because corrupt. Deleting it resolved it. This was an odd one, never seen this happen before. Let me know if you run into it again.
Hope that helps!
ps. I was able to see the PHP errors by turning on WP_DEBUG option in the web host control panel under the advanced tab. I was able to immediately see the issue and correct it with the WP_DEBUG on. It is always a good idea to have to option enabled when developing a site, but it should always be disabled on a live site.
I was just about to come here and let you know that our host found the error:
PHP Fatal error: Cannot use string offset as an array in /www/wp-content/plugins/connections/includes/class.user.php on line 82
Thanks for the tip, I’ll make sure to keep that in mind moving forward.
I can confirm that this is working now. Thank you so, so much for your help.
Glad to help and apologies for the trouble!
If you have a moment, I would truly appreciate a review as they really make a difference. Many thanks in advance!
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