500 Error when updating/adding entry

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This topic is: not resolved

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 02/21/2013 at 2:09 pm #251936
    TJOFS
    Participant

    Details:

    Wordpress Verison: 3.3
    Connections Version: 0.7.3.7
    URL: http://www2.ofsinteriors.com

    Problem:

    When attempting to add or update a entry in connections i recieve the following error:

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    And the URL is as follows:

    http://www2.ofsinteriors.com/wp-admin/admin.php?connections_process=true&process=manage&action=add

    Please let me know if there is anything that can be done. Thanks

    02/21/2013 at 7:50 pm #251974
    Steven Zahm
    Keymaster

    @ TJOFS

    Honestly, very hard to say. I see you had entered entries into Connections before … so, maybe a conflict with another plugin that you added since installing and adding those entries. Another thought is if you added more plugins after Connections or even updates to plugins you had installed previously could be causing you to run out of memory allocated for PHP.

    I would first try increasing the memory available to PHP and then start by deactivating any plugin you installed or updated since installing and adding entries to Connections.

    Please let me know how you make out!

    02/22/2013 at 11:32 am #252013
    TJOFS
    Participant

    I’ve attempted to uninstall/reinstall, disable all other plugins, and nothing is working. i have the same exact running on our existing site http://www.ofsinteriors.com. but for some reason has an issue with www2.ofsinteriors.com, is there a way to completely erase the plugin. i notice when i uninstall it still remember the SQL information. maybe that may be the problem? i can give you access to the site if you are willing to help me. Please let me know.

    Thanks

    02/23/2013 at 11:39 am #252125
    Steven Zahm
    Keymaster

    @ TJOFS

    Is there a difference between the mySQL and PHP version running on the two?

    02/25/2013 at 4:30 pm #252308
    TJOFS
    Participant

    Both versions of the site are hosted on the same server, only thing that is different is the theme and some plugins. i have no issue rebuilding the current entrys, i’m guessing a COMPLETE deletion of Connections would resolve my problem, how to 100% remove connections

    02/25/2013 at 9:12 pm #252355
    Steven Zahm
    Keymaster

    @ TJOFS

    Deactivate the plugin, then login to phpMyAdmin or similar tool and drop all the tables that before with wp_connections and finally just reactivate the plugin. If you’ve made any edits to the plugin files, make sure to install a fresh version of Connections.

    NOTE: the “wp_” might be something else depending on your setup. Let me know how it goes.

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