500 Error

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This topic is: resolved

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 12/15/2017 at 10:36 am #444188
    Benjamin
    Participant

    I am working on building out a new site and connections seems to be throwing a 500 error when putting the [connections] shortcode in the page.

    I looked through the forum and have updated the memory limit, it is running PHP 5.6.30. Just not having luck with getting the page to load anything but a 500 error.

    Even have debugging turned on but it doesn’t even get that far apparently.

    http://6c5.eeb.myftpupload.com/resources/find-affiliate/

    12/15/2017 at 10:51 am #444190
    Steven Zahm
    Keymaster

    @ Ben

    What did you bump the memory too? Are you able to confirm that the change is actually being honored. You can check the the Connections : Tools System Info for memory info.

    How many entries are you attempting to display at once?

    What version of Connections? The latest version?

    Could you try:

    12/15/2017 at 11:28 am #444195
    Benjamin
    Participant

    It is set to 512 and is registering as such.
    There are 230 entries and it was working not too long ago.

    12/15/2017 at 3:27 pm #444256
    Benjamin
    Participant

    Also…yes, I checked the theme and plugins and still with the same error.

    12/15/2017 at 3:50 pm #444258
    Steven Zahm
    Keymaster

    @ Ben

    RE: There are 230 entries

    Are you displaying all at once or paginated? cMap defaults to 20 per page. If you send me an admin and FTP login, I’ll take a look. Details can be posted here as a private reply.

    12/15/2017 at 4:11 pm #444260
    Benjamin
    Participant
    This reply has been marked as private.
    12/15/2017 at 6:40 pm #444269
    Steven Zahm
    Keymaster

    @ Ben

    You had corrupt image… or at least a few images you site did not like for some reason. Perhaps your web host changes something. It only seemed to be a few; Mark A., Jeff A. and Deborah A.

    all I did was download their images via FTP and did a save as, overwriting the downloaded image and uploaded and then they were fine.

    I found these three by editing their entry in the admin, their entry would not load so it could be edited.

    I initially narrowed the cause to the images by suppressing their display. It just happen to be the first thing I happened to try.

    So, you might want to take a few minutes and check the remaining entries. Just because the first page of 10 loads unfortunately does not mean the remaining pages will.

    Hope that helps!

    12/15/2017 at 6:58 pm #444271
    Benjamin
    Participant

    Looks like it worked. We will certainly work on fixing the rest of them.

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