0.7.9 DB Update Fatal Error

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 09/23/2013 at 5:07 pm #269742
    janice
    Participant

    Hello.

    We’re updating from 0.7.2.6 to the current 0.7.9 of Connections.

    We see this message:
    NOTICE: The Connections directory home page has not been set. Please set it now on the Connections : Settings page under the General tab.

    as well as these errors:

    Warning: include_once(/mnt/stor10-wc1-ord1/812521/812552/www.airdriewheels.com/web/content/wp-content/plugins/connections/includes/admin/includes/inc.upgrade.php) [function.include-once]: failed to open stream: No such file or directory in /mnt/stor10-wc1-ord1/812521/812552/www.airdriewheels.com/web/content/wp-content/plugins/connections/includes/admin/class.menu.php on line 122

Warning: include_once() [function.include]: Failed opening '/mnt/stor10-wc1-ord1/812521/812552/www.airdriewheels.com/web/content/wp-content/plugins/connections/includes/admin/includes/inc.upgrade.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /mnt/stor10-wc1-ord1/812521/812552/www.airdriewheels.com/web/content/wp-content/plugins/connections/includes/admin/class.menu.php on line 122

Fatal error: Call to undefined function connectionsShowUpgradePage() in /mnt/stor10-wc1-ord1/812521/812552/www.airdriewheels.com/web/content/wp-content/plugins/connections/includes/admin/class.menu.php on line 123

    Every tab under the plugin shows this error – dashboard, manage, add entry, etc etc.

    We tried resolving this by removing the 0.7.2.6 off the FTP and installing 0.7.9 as a fresh install. Same error.

    We don’t want to lose the existing DB data from 0.7.2.6, if at all possible.

    Is there a way to resolve this?

    Thank you in advance.

    • This topic was modified 9 years ago by janice.
    09/23/2013 at 7:02 pm #269746
    Steven Zahm
    Keymaster

    @ janice

    How did you perform the update? Did you do anything “fancy”; meaning other than hitting the update link on the Plugins admin page?

    Probably the best thing to do is to delete the entire connections folder from within the ../wp-content/plugins/ folder and then using WordPress to install Connections again.

    09/23/2013 at 7:59 pm #269751
    janice
    Participant

    Hello.

    We tried both ways, as explained above.
    a) performed the update via the update link – fatal error

    b) completely removed the connections directory and files inside then installed a fresh installation of 0.7.9 – same fatal error

    09/23/2013 at 8:11 pm #269753
    Steven Zahm
    Keymaster

    @ janice

    It would seem that WordPress is failing to properly update the plugin…

    When you say you completely remove the connections folder and then install a fresh copy. Which method do you use to install the fresh copy? With WordPress or FTP?

    WordPress is still functional otherwise with Connections active, yes? Can I get a temp admin account?

    09/23/2013 at 9:31 pm #269771
    janice
    Participant
    This reply has been marked as private.
    09/23/2013 at 9:37 pm #269772
    janice
    Participant
    This reply has been marked as private.
    09/23/2013 at 10:13 pm #269778
    Steven Zahm
    Keymaster

    @ janice

    Ok, I think you’re fixed up now.

    09/23/2013 at 10:21 pm #269779
    janice
    Participant

    Thank you Steven , much appreciated :)

    09/24/2013 at 10:19 am #269833
    Steven Zahm
    Keymaster

    No problem!

    Have you left a review? If not and you have a moment, I would truly appreciate one as they really do make a difference. Many thanks in advance!

    http://wordpress.org/support/view/plugin-reviews/connections

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

You cannot reply to this support topic. Please open your own support topic.