Unable to import categories

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 12 total)
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  • Author
    Posts
  • 02/22/2017 at 3:36 am #412455
    Alex M
    Participant

    Hi,
    I would like to import some more (nested) categories.
    Unfortunately the Catagory Import Tool is not working by me.
    I read the FAQ and TIPs and requirements dozen times.
    I tried with Excel, with Google Docs, with Notepad, …
    I tried it nested, and unnested. I tried even a fresh exportet csv to import – nothing.
    The Upload Button changes colour for a short time and that’s it – no new categories.
    I need help, thank you.

    02/22/2017 at 9:25 am #412514
    Steven Zahm
    Keymaster

    @ Alex

    Can you please attach the CSV file you are trying to import? Rename the file from .csv to txt first so the support forum will allow it to be attached.

    Also, what are the exact steps are to doing to import the CSV files, what links and buttons being clicked and such?

    02/22/2017 at 11:33 am #412583
    Alex M
    Participant
    This reply has been marked as private.
    02/22/2017 at 2:19 pm #412615
    Steven Zahm
    Keymaster
    This reply has been marked as private.
    02/22/2017 at 2:57 pm #412636
    Alex M
    Participant

    Unfortunately not.
    It is the same experience with your file. Nothing happens.

    There is no error message – nothing.
    I changed php-versions, I changed chmods – nothing.

    This is really frustrating.
    I just hope, it will not happen with my data and the import-plugin later.

    02/22/2017 at 3:08 pm #412640
    Steven Zahm
    Keymaster

    @ Alex

    If you can give me a temp admin login, I’ll take a look. The login details can be posted here as a private reply.

    • This reply was modified 9 years, 5 months ago by Steven Zahm.
    02/22/2017 at 3:21 pm #412644
    Alex M
    Participant

    I tried a different provider/server and a different wordpress with a fresh connections and your corrected copy. Nothing happens.

    02/22/2017 at 3:30 pm #412646
    Steven Zahm
    Keymaster

    @ Alex

    If you can give me a temp admin login, I’ll take a look. The login details can be posted here as a private reply.

    02/22/2017 at 3:34 pm #412648
    Alex M
    Participant
    This reply has been marked as private.
    02/22/2017 at 3:48 pm #412649
    Steven Zahm
    Keymaster

    @ Alex

    Hmmm… I logged in and imported the file just fine without issue (assuming the categories did not already exist as I did not check before the import). Are you certain you tried with my corrected file? I ask because it has happened many times where the incorrect file was being chosen for import — do it myself.

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Viewing 10 posts - 1 through 10 (of 12 total)
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