Possible X-Theme conflict after plugin update

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 11/10/2015 at 10:51 am #354347
    Bill Warner
    Participant

    After yesterday’s plugin update, it seems my site now has a theme conflict (X-Theme) that didn’t previously exist. The problem is I can no longer add new users to the site (won’t create a password). The only thing that has changed between the last user add and today was this plugin update.
    Changing to the default 2015 theme resolves the issue, but deactivating this and all other plugins does not resolve it in the needed theme.

    Any ideas for a solution?
    http://nacbi.org

    Thanks!

    11/10/2015 at 12:45 pm #354413
    Steven Zahm
    Keymaster

    @ Bill

    How odd… Connections does not interact with add user at all unless your are using the Link extension which has not had an update in many months. Are you using Link?

    Now, that said, WP recently changed the way new users are added in regards to passwords. Can you give me more details, maybe even screenshots which might help better explain the issue; “won’t create a password“?

    11/11/2015 at 11:00 am #354538
    Bill Warner
    Participant

    Hi Steven, I Apologize for the delayed response. I am using the link extension. When I go to manually add a user to my website, the “Show Password” button appears, but does not do anything. If I enter the user name and email, then click submit, it returns “ERROR: Please enter password”.(Which I can’t becuse the password button isn’t working)
    As I indicated, the site under it’s current theme was functional up until I updated the connections plugin. I had a similar issue with a competitor listing plugin and is why I chose yours… especially because you respond to your users! :) If I switch to a default theme, I can manually add a user again, but I certainly don’t want the default theme. Attached is a screen shot of the error after trying to manually add a “sample” user if it helps.

    Hope you can steer me in the right direction.
    Thanks!

    • This reply was modified 10 years, 9 months ago by Bill Warner.
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    11/11/2015 at 11:06 am #354542
    Bill Warner
    Participant

    Additional note…

    I just tried disabling the Link extension to no avail.

    11/11/2015 at 11:13 am #354543
    Steven Zahm
    Keymaster

    @ Bill

    Well, no, that is very odd because even with Link installed Connections and Link do not interact with that page at all… no scripts, CSS, WP hooks or anything.

    The fact that the button does not do anything when clicked tells me there is a fatal javascript error on the page, something I do not see how Connections could possible cause since it does not load any scripts on the page.

    Something is definitely weird though if switching theme’s fix it…

    Here’s a test for you to try…

    We know that switching theme’s work fine. How about leaving the theme activate and deactivating Connections. Does that allow you to add a user? If it does not, then the error is not from Connections since it is not activated. Now, if it does fix the issue, I’ll need a temp WP admin login so I can take a closer look to see how this is happening and fix it.

    11/11/2015 at 11:32 am #354555
    Bill Warner
    Participant

    Deactivating every plugin didn’t have any effect. Reactivating every plugin in a default theme, the site works as it should (just doesn’t look pretty) LOL
    Appears it may indeed be a theme issue. Must have been a simple coincidence with the plugin update.

    Thanks Steve, while you haven’t solved my issue, you have helped me determine it isn’t your plugin (which IS fantastic).
    I’ve got some more work to do I guess.

    11/11/2015 at 12:35 pm #354558
    Steven Zahm
    Keymaster

    @ Bill

    Yeah, sounds like timing of updates/crossed with timing adding a new user crossed paths pointing to Connections… it happens. If you do end up determining that there is a Connections conflict, let me know. At this point it definitely sounds like an error in the theme. A javascript error.

    11/13/2015 at 1:31 pm #354927
    Bill Warner
    Participant

    Update…

    I believe I found a fix (at least it’s working for now).

    Appears other WP users have had similar issues with certain buttons that stop working for various reasons (often after an update). It’s often narrowed down to the javascript.
    Disabling the javascript concentration with the code ” define(‘CONCATENATE_SCRIPTS’, false ); ” placed in the the wp-config php file has worked for me and resolved the issue.

    Thought I would post a follow-up in case someone else experiences any similar (and very odd) issues. Mine turned out to not be plugin or even theme specific, and appeared to only affect my primary computer as other devices worked just fine. Which made it even more difficult to isolate and trace down.

    Thanks again for your assistance!

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