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06/08/2017 at 8:28 am #425436Andrea HolladayGuest
“ERROR: Connections must be installed and active in order use Custom Category Order.”
get this for all the items included in the pro-pack. Did not remove Connections but it’s no longer listed under my list of plugins, just the add ons. Afraid to reinstall w/o checking as I don’t want to lose all my data/ everything I’ve set up. Is that what I need to do, reinstall Connections and why would it have self deleted? Running on GoDaddy WP 4.7.5 and this is what happened when I clicked update plugins. I can roll back to yesterday’s backup w/o losing any data.
Thanks.06/08/2017 at 9:58 am #425442Steven ZahmKeymaster
re: why would it have self deleted?
It’s not possible for Connections to self delete. Itself, nor any of its addons have the ability to remove any plugin. You might have accidently removed it. Any way…
re:Afraid to reinstall w/o checking as I don’t want to lose all my data/ everything I’ve set up. Is that what I need to do, reinstall Connections
I would suggest reinstalling Connections. It does not remove data or its settings upon deleting for this very reason. Put another way, your data and settings should be safe.
Using the host rollback my cause you more trouble depending on what other changes that way made between their last backup.
Hope this helps, let me know.06/08/2017 at 2:49 pm #425464Andrea HolladayParticipant
Tried to reinstall Connections (3 times) and it failed. Had to revert to last backup as can’t leave my site with junk content which is what is now displayed on the Connection pages. 1st time it failed the error was that the folder already existed. I then downloaded a new copy of the file from your website and I just get the error that the install failed. Any ideas? Thanks for any help you can give me.06/08/2017 at 3:27 pm #425465Steven ZahmKeymaster
re: 1st time it failed the error was that the folder already existed.
That is a core WP error message saying the folder in which it is trying to install the Connections into already exists. You have to manually delete the folder by logging into your site with FTP and delete this folder:
re: I then downloaded a new copy of the file from your website and I just get the error that the install failed.
The plugin file downloaded from my site is the exact same one which WP will install as the link and the WP install link to the exact same file. I suspect since the folder already existed that the error was the same.
You can not install a plugin into an existing folder. This is a WP safety mechanism which is meant to prevent two plugins being installed into the same folder if they both happen to share the same folder name.
Seems someone accidently deleted the Connections plugin files and not its folder. As I mentioned it is not possible for Connections to self delete. OR…
Another possibility is that when WP was performing an update, the update failed part way thru. Part of core WP plugin update process is to delete the existing version. That is uncommon but does happen. This type of failure can happen to any plugin during an upgrade … OR … even an installation.
Hope that helps!10/17/2019 at 2:20 pm #504278Jaclyn BrandtParticipant
Just FYI, this happened to me too. All my Connections extensions are still there, but it deleted the overall plugin (not the folder though).
I followed your instructions and it worked. But I do think this may have been an issue with the last WordPress update.
I have Connections on 2 websites and I only had this issue with one of them (they are both using the same host).
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