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Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 12/06/2015 at 12:16 pm #357111
    Alex Botkin
    Participant

    Hi,
    I seem to have gotten stuck in an update problem. I am at 2.1.1 in Form and 8.5.4 in the main program.

    I have Deactivated and reactivated, but that doesn’t seem to solve the problem. I suspect the answer is to delete and then install, but I am hesitant to create yet another problem.

    Guidance please.

    Alex

    12/08/2015 at 9:58 am #357309
    Steven Zahm
    Keymaster

    @ Alex

    Hmmm… could be a connection issue. Is this happening on a live or dev site?

    12/08/2015 at 10:42 am #357312
    Alex Botkin
    Participant

    A Live site. Currently the line is still Pink, the version is 2.1.1, but I’m not getting a flag to update. Seems odd.

    12/08/2015 at 11:17 am #357314
    Steven Zahm
    Keymaster

    @ Alex

    Could I get a temp admin account so I can take a look? Login details can be posted here as a private reply.

    12/08/2015 at 1:02 pm #357315
    Alex Botkin
    Participant
    This reply has been marked as private.
    12/10/2015 at 3:42 pm #357578
    Alex Botkin
    Participant
    This reply has been marked as private.
    12/10/2015 at 3:43 pm #357579
    Alex Botkin
    Participant

    Still spinning. Updated Connections, but not WordPress.

    12/10/2015 at 4:16 pm #357584
    Steven Zahm
    Keymaster

    @ Alex

    The support license was activated for eabody2016.pairsite.com not on the site you were attempting to update it on. I deactivate the other site and activated your license on this site. After doing so, the update worked. You should see that an update is available, but you should not see a update link. There must be a bug I need to track down and fix.

    12/10/2015 at 4:19 pm #357587
    Alex Botkin
    Participant

    Thanks Steve. It’s always the details that trip you up.

    12/10/2015 at 4:39 pm #357605
    Steven Zahm
    Keymaster

    @ Alex

    No problem! I’m going to add a FAQ to cover this topic so if anyone else runs into it they’ll know exactly how to fix it.

  • Author
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Viewing 10 posts - 1 through 10 (of 10 total)

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