Social Media Icons have Vanished

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This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 12/24/2015 at 8:30 pm #359114
    Marina Flournoy
    Participant

    Something has caused my social media icons to disappear sitewide. And I can no longer “Add Social Media ID”. The button is still there, but clicking it has no effect. Please advise.

    12/25/2015 at 9:22 pm #359142
    Marina Flournoy
    Participant

    Turns out this is not a Connections problem. I restored several site backups trying, unsuccessfully, to get to one that had the missing icons and entry capability. When I restored one I was absolutely certain should contain them, and found it didn’t, I realized I had to broaden my scope on this. So I looked at what had changed in my environment recently: An upgrade to Windows 10 and the latest version of Firefox. Turns out the browser was the problem. There’s no problem with IE, Safari, Chrome, Opera and, apparently, the version of Firefox I was using previously. The problem exists with Firefox 41, 43, 44. I don’t remember what version I was using last that did work, and didn’t install/test any earlier than 41. I’m a Firefox fan, but I have no idea how/where to report this. Maybe you can take that on. In the meantime, I don’t trust, and have uninstalled, Firefox.

    12/28/2015 at 10:29 am #359223
    Steven Zahm
    Keymaster

    @ Marina

    Sounds like an extension that was installed in Firefox was blocking the icons. Firefox is likely fine, uninstall any extensions that may have been installed.

    12/28/2015 at 12:48 pm #359251
    Marina Flournoy
    Participant

    You’re right. Adblock Plus is the culprit. Thanks!

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Viewing 4 posts - 1 through 4 (of 4 total)

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