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01/23/2019 at 11:43 am #482453James ShehanParticipant
For some reason SiteShot is not working for new entries added to our database. Its working on older entries but if we add any new entries it just displays a blank image. See screen shot attached. You can see the one blank one. We are using Griddler as our template. Everything is updated to the latest versions available. This has only been doing this since the last core update on the 14th/15th. Any idea what could be causing this?
- This topic was modified 10 months, 2 weeks ago by James Shehan.
Attachments:You must be logged in to view attached files.01/23/2019 at 12:20 pm #482460Steven ZahmKeymaster
SiteShot uses a wordpress.com service for creating screenshots of websites, so I really do not have much control over the results.
Can you share a few links you’ve added which are not being created. I’d like to see if the same occurs on my site. This would eliminate SiteShot and wp.com as the source of the trouble. So that would help narrow where to look next.02/11/2019 at 6:04 pm #484382James ShehanParticipant
If you go to this page:
You can see the most recent one (Footski’s) we added that has a blank SiteShot.
James02/11/2019 at 8:26 pm #484389Steven ZahmKeymaster
Ok, the WP screenshot service does not seem to like that site. Accessing it directly returns a 404 error, as seen here:
Here’s a working site:
My best guess is that it is the YouTube videos that the WP.com screenshot service does not like.
What I do, and suggest to you is set SiteShot as the fallback image, but upload no images. The template will use the screenshot as normal. But for difficult sites, you can manually upload a screenshot that you take from your computer.
The shortcode would be like this:
[connections image='photo' image_fallback='siteshot' image_single='photo' image_single_fallback='siteshot']
I will have to push out a small update for Gridder so you can use the
image_fallbackoption. I’ll get to it this week asap.
Hope this helps!
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