Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
01/23/2019 at 11:43 am #482453
For some reason SiteShot is not working for new entries added to our database. Its working on older entries but if we add any new entries it just displays a blank image. See screen shot attached. You can see the one blank one. We are using Griddler as our template. Everything is updated to the latest versions available. This has only been doing this since the last core update on the 14th/15th. Any idea what could be causing this?
01/23/2019 at 12:20 pm #482460
- This topic was modified 6 months, 3 weeks ago by James Shehan.
SiteShot uses a wordpress.com service for creating screenshots of websites, so I really do not have much control over the results.
Can you share a few links you’ve added which are not being created. I’d like to see if the same occurs on my site. This would eliminate SiteShot and wp.com as the source of the trouble. So that would help narrow where to look next.02/11/2019 at 6:04 pm #484382
If you go to this page:
You can see the most recent one (Footski’s) we added that has a blank SiteShot.
James02/11/2019 at 8:26 pm #484389
Ok, the WP screenshot service does not seem to like that site. Accessing it directly returns a 404 error, as seen here:
Here’s a working site:
My best guess is that it is the YouTube videos that the WP.com screenshot service does not like.
What I do, and suggest to you is set SiteShot as the fallback image, but upload no images. The template will use the screenshot as normal. But for difficult sites, you can manually upload a screenshot that you take from your computer.
The shortcode would be like this:
[connections image='photo' image_fallback='siteshot' image_single='photo' image_single_fallback='siteshot']
I will have to push out a small update for Gridder so you can use the
image_fallbackoption. I’ll get to it this week asap.
Hope this helps!
You cannot reply to this support topic. Please open your own support topic.