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This topic is: resolved

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 09/15/2016 at 9:39 am #391461
    Andrea Jackson
    Participant

    I am getting the following error when I try to put in my new license number for renewal: License activation limit has been reached.

    09/15/2016 at 10:21 am #391475
    Steven Zahm
    Keymaster

    @ Andrea

    The templates support license key can only be activated on a single site. You’ve already activated your support license key on http://mhaatwork.org/.

    You should deactivate this site before activating it on a new site. If you no longer have access to the other site see the “License Activated on Another Site” section in this FAQ.

    Hope that helps!

    09/15/2016 at 10:24 am #391476
    Andrea Jackson
    Participant

    This is the site in which I am receiving the error. The template is still working.

    09/15/2016 at 11:37 am #391513
    Steven Zahm
    Keymaster

    @ Andrea

    re: This is the site in which I am receiving the error.

    Checking my access logs it seems you are trying to activate on http://www.mhaatwork.org/mhaatwork which is different from http://mhaatwork.org/ thus the activation limit error.

    I’ve manually deactivated the http://mhaatwork.org/ site so you should now be able to activate on the http://www.mhaatwork.org/mhaatwork site.

    re: The template is still working.

    Correct. The extensions and templates will continue to function. I personally believe it would be pretty hostile to prevent something from working if the license was invalid or expired. What will not work though is in admin updates since the license can not be activated so it would not validate when trying to do updates.

    Hope that answers your question thoroughly!

    09/15/2016 at 11:44 am #391515
    Andrea Jackson
    Participant

    Thank you!

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Viewing 5 posts - 1 through 5 (of 5 total)

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