The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
We are shutting down our main website and starting from scratch with the replacement. Our Pro license is for one site. How do we build out the new site (and transfer the directory) before the old site is taken offline?
I recommend deactivating all licenses on the old site and then installing and activating the licenses on the new site.
To migrate the data you can either move the tables from the old site along with the connections-images folder to the new site or use the CSV Export All Tool and then use the CSV Import addon to import the entries into the new site. If you opt for the later, make sure the old site is still publicly accessible so the images (photo/log) can be pulled from the old site.
Hope this helps!
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