Plugin Updates Failing

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Viewing 10 posts - 1 through 10 (of 17 total)
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  • Author
    Posts
  • 10/04/2018 at 9:04 am #474115
    Jayson Gurney
    Guest

    I have just updated to Connections Business Directory (v8.28.2) but when I attempt to update Connections Business Directory Form (v2.6 > 2.6.1) and Connections Link (v3.1 > 3.1.1) they both fail to update.

    10/04/2018 at 9:28 am #474116
    Steven Zahm
    Keymaster

    @ Jayson

    What is the error message WP is displaying to you?

    10/04/2018 at 7:33 pm #474137
    Michael Chuchro
    Participant

    I updated the plugin and it was automatically deactivated and disappeared from my plugins page. I tried reinstalling after renaming the existing connections folder and received the below error upon activating the plugin.

    Plugin could not be activated because it triggered a fatal error.

    Warning: require(/home/content/a2pewpnaspod04_data05/46/41254846/html/wp-content/install.php): failed to open stream: Permission denied in /home/content/a2pewpnaspod04_data05/46/41254846/html/wp-admin/includes/upgrade.php on line 13

    Fatal error: require(): Failed opening required ‘/home/content/a2pewpnaspod04_data05/46/41254846/html/wp-content/install.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnaspod04_data05/46/41254846/html/wp-admin/includes/upgrade.php on line 13

    10/04/2018 at 8:22 pm #474140
    Steven Zahm
    Keymaster

    @ Michael

    RE: I updated the plugin and it was automatically deactivated and disappeared from my plugins page.

    Which plugin? The core Connections plugin?

    RE: I tried reinstalling after renaming the existing connections folder and received the below error upon activating the plugin.

    You can not just rename the folder, you have to move it out or delete from the plugins folder otherwise that will cause conflicts in WP as it tries to install/upgrade/activate plugins and themes.

    RE: Plugin could not be activated because it triggered a fatal error.

    That is truly odd because that error is being called from a core WP file, not a file from within Connections or any of its addons.

    Check the permissions of this file:

    /wp-content/install.php within the WP install. The error states the permissions do not allow it to be opened by /wp-admin/includes/upgrade.php

    Connections does make reference to the /wp-admin/includes/upgrade.php file on install/upgrade right before using a couple core WP functions to check that its table exist and created them if they do not.

    So if the permissions on the /wp-content/install.php make it so it can not be opened, that would explain why you would get this error which would occur for any other plugin referencing /wp-admin/includes/upgrade.php to access its functions.

    Hope this helps, let me know.

    10/06/2018 at 7:48 pm #474258
    Michael Chuchro
    Participant

    I updated the core connections plugin, it was working fine before the update. My WordPress is the most recent version and I had not changed or updated any other plugins when connections stopped working.

    The permissions of the files mentioned haven’t changed:

    install.php and upgrade.php is set to 604 read/write for the owner

    I deleted all connections folder from the server and reinstalled. I received the same error upon activation.

    Warning: require(/home/content/a2pewpnaspod04_data05/46/41254846/html/wp-content/install.php): failed to open stream: Permission denied in /home/content/a2pewpnaspod04_data05/46/41254846/html/wp-admin/includes/upgrade.php on line 13

    Fatal error: require(): Failed opening required ‘/home/content/a2pewpnaspod04_data05/46/41254846/html/wp-content/install.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnaspod04_data05/46/41254846/html/wp-admin/includes/upgrade.php on line 13

    10/08/2018 at 10:08 am #474333
    Steven Zahm
    Keymaster

    @ Michael

    The 604 permission does not seem to be correct. I would expect it to be 644 Are all .php files on the server set to this permission?

    A little experiment…

    Do you have the Code Snippets plugin installed? If not, great, that is perfect.

    Can you please install it? What is the result? You can delete it afterwards.

    10/08/2018 at 3:21 pm #474351
    Michael Chuchro
    Participant

    I tried installing the code snippets plugin and it crashed the site each time. I had to delete it through sftp for the site to come back.

    I also changed the permissions to 644 in the install and upgrade .php files, but connections still won’t activate, I get the same error messages.

    10/08/2018 at 3:43 pm #474359
    Steven Zahm
    Keymaster

    @ Michael

    RE: I tried installing the code snippets plugin and it crashed the site each time. I had to delete it through sftp for the site to come back.

    Ok, the point of this test was to eliminate Connections as the cause of the issue you are experiencing. The Code snippets, like many plugins including Connections, create custom tables and need that core WP file in order to create them.

    For some reason this is not possible on your site. Do you have any security related plugin installed on your site? If you do, perhaps it is blocking access.

    It might be worthwhile to open a support ticket with your web host too. I suppose they might have strict security policy in place where that file is only permitted to be accessed under specific conditions. Just guessing.

    By chance, is your web host GoDaddy? I found this thread in their support forum.

    I also found this in the wp.org support forums.

    Maybe one of those links will help.

    I hesitate to recommend this, especially if you have having permissions issue. You could try reinstalling WP. Do this by clicking the Re-install Now button on the WordPress Updates admin page. That could possibly install all the core WP files again with the correct permissions.

    10/08/2018 at 3:57 pm #474361
    Michael Chuchro
    Participant

    I have wordfence installed. However I am not having any issues with any other plugins except for code snippets. I have been able to update other plugins since and activating other plugins has worked fine.

    I am using godaddy, but the links you suggested don’t seem to apply. The odaddy users are having issues with all of their plugins, many of which I have installed and are working fine. I have also updated the PHP in the past, but have updated Connections several times after without any problems.

    10/08/2018 at 4:20 pm #474362
    Steven Zahm
    Keymaster

    @ Michael

    RE: However I am not having any issues with any other plugins except for code snippets. I have been able to update other plugins since and activating other plugins has worked fine.

    Could we test this further? Please try installing this plugin:

    https://wordpress.org/plugins/email-log/

    This is another small little plugin your can try installing and delete afterwards. If this one fails too, that does make the GoDaddy link a little more relevant.

    let me know what happens after you try installing that plugin.

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