Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
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I purchased cMap the other day and am trying to use it. However, after loading the plugin, it shows as active on the plugin page but it is not appearing on the dashboard so that I can configure and use it.
I have already tried deactivating all plugins and even the theme but it still does not show up.
I am pretty sure everything is pretty up-to-date.
WP Version: 5.2
PHP Version: 7.2.15
PHP Memory Limit: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
What else can I try?
It sounds like you may not have first installed the the free core Connections plugin. The cMap template is an addon for Connections.
Here’s the install directions and quick start guide for Connections:
After you have Connections installed and configured, then you can activate the cMap template for use. Here’s the link to those instructions:
Hope this helps, let me know.
Ahhh, yep that worked – thanks for the awesome support!
No problem, glad to help!
If you have a moment, I would truly appreciate a review as they really do make a difference.
Thanks in advance for your time!
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