The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
The page on my site isn’t loading anymore and not sure what to do. The menu on WordPress in the left column used to show connections but that is now gone as well.
Any help would be greatly appreciated. Praying all the data that has been entered for that page isn’t gone.
The best I can tell it looks like you may have accidentally deactivated Connections. Please navigate to the WordPress Plugins admin page and reactivate the Connection plugin.
Hope this helps, let me know.
I tried that but it’s still not working. Should I uninstall and install again? Will I lose all my data though?
Please create a temp admin account using this plugin:
Reply back, as a private reply, with the login link. I’ll take a look asap.
Since it is just a temp account, use any fake email address.
Hmmm… the Connections plugin was not even installed. I installed and activated for your. Your directory pages are now loading.
Hope this helps!
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