No Image Available started showing on profiles

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 10/23/2015 at 6:42 pm #351566
    Stephanie Lizotte
    Participant

    Individual profiles started displaying a gray box saying No Image Available. (I’m only attaching a logo, not a separate image). This never used to come up for my listings. Please help me hide this? I’m a bit of a novice. Here’s an example from my site http://cbrnecentral.com/profiles/name/ames-laboratory/

    10/26/2015 at 1:13 pm #351793
    Steven Zahm
    Keymaster

    @ Stephanie

    Apologies, when I setup the defaults for cMap 5.0 I made the default to show it. I should have made the default not to display it as it was in previous versions. The fix is easy though and can be done right now. Here’s how…

    Go to the Connections : Template admin page.

    Click the Customize button for the cMap template.

    The page will reload with the Template Customizer on the left and a preview on the right. By default the Template Customizer loads the Display panel. You need to navigate to the Bio Tray Image Panel. Do this by clicking the back arrow in the Template Customizer and click the Bio Tray Image.

    Select None from the Image type.

    Click an entry name in the preview on the right. The preview will reload displaying the individual profile page.

    Select None from the Image type.

    Click the Save and Publish button and exit the Template Customizer.

    Apologies for the trouble. Hope that helps!

    10/26/2015 at 9:24 pm #351864
    Stephanie Lizotte
    Participant

    Steven, that worked great, thank you kindly for your fast reply.

    10/27/2015 at 10:32 am #351947
    Steven Zahm
    Keymaster

    @ Stephanie

    No problem and thanks!

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You cannot reply to this support topic. Please open your own support topic.