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- This topic has 8 replies, 2 voices, and was last updated 10 years, 5 months ago by
Steven Zahm.
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AuthorPosts
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03/13/2016 at 9:52 am #368785
Giacomo Medici
Guesthi all,
all individual listings cant be viewed.
http://www.findtheircard.com/card/directory-2/ clicking on any result just takes you back to general listing.
Also Categories and search widgets on http://www.findtheircard.com/card/directory-2/categories/ dont work either.
I have resintalled the plugin and disabled everything else in case of conflicts
please help!
thanks03/14/2016 at 10:58 am #368950Steven Zahm
Keymaster@ Giacomo
Does this still happen if you switch the WordPress Permalink setting to Default? Can you change it so I can take a look?
03/14/2016 at 5:24 pm #368987Giacomo Medici
Guesthi
set it to “plain” but still happening..
search doesnt work at all now..
thanks
Giacomo
03/15/2016 at 7:00 pm #369195Steven Zahm
Keymaster@ Giacomo
Hmmm… it appears the server is “dropping” the query vars needed by Connections to function correctly. Can I get a temp admin login so I can take a closer look? The login details can be posted here as a private reply.
03/15/2016 at 7:08 pm #369196giacomo
GuestThis reply has been marked as private.03/16/2016 at 2:14 pm #369300giacomo
GuestHi Steven,
did you manage to get in?
cheers
Giacomo
03/16/2016 at 5:40 pm #369333Steven Zahm
Keymaster@ Giacomo
Ok, I’ve taken a very close look at this… after some debugging this issue seems like it might be the same as this one, the only other time I’ve encountered this. The core WordPress function
get_query_var()always returnsNULLwhich is bad because this can break a lot of plugins in very unexpected ways. To verify and hopefully fix, I’ll need a temp FTP login.03/17/2016 at 4:54 am #369396giacomo
GuestThis reply has been marked as private.03/17/2016 at 2:00 pm #369565Steven Zahm
Keymaster@ Giacomo
Hmmm… the reason was exactly the same as that other site from the other thread. Someone had edited the core WordPress
query.phpfile breaking theget_query_var()function. I restored the function and now Connections works just fine.Hope that helps!
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AuthorPosts
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