Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
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Question … On the Connections : Settings admin page under the Display tab, have you enabled the “Submit New Entry” option under the Result List Action section?
I haven’t. I only have the other two options enabled.
Ok, that seems to indicate that the WP usermeta which contains their entry ID for those users were lost and/or corrupted when the site DB was moved. For the affected users, look for the WP usermeta with the key
connections_entry_id. Do they have the key/value pair? If they do, does the value match their Connections entry ID?