license renewal

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 03/04/2018 at 11:20 am #453967
    Belnda Colon
    Participant

    Hello,

    I was late renewing my license and now it has affected my ability to login to my WordPress site. How do I move forward.

    Parse error: syntax error, unexpected T_STATIC, expecting T_STRING or T_VARIABLE or ‘$’ in /home/content/21/9332221/html/wp-content/plugins/connections/includes/class.text-domain.php on line 26

    Above is the error I am receiving the trying to login. The Form is connections-form and it has been renewed as of this morning.

    03/04/2018 at 11:32 am #453968
    Belnda Colon
    Participant

    I used your direction with someone else to:

    You should be able to delete the ../wp-content/plugins/connections/ folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.

    I have access to my login and dashboard. I will reinstall connections

    03/04/2018 at 11:47 am #453971
    Belnda Colon
    Participant

    connections will not activate:

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected T_STATIC, expecting T_STRING or T_VARIABLE or ‘$’ in /home/content/21/9332221/html/wp-content/plugins/connections/includes/class.text-domain.php on line 26

    03/05/2018 at 12:19 pm #454182
    Steven Zahm
    Keymaster

    @ Belnda

    Connections requires PHP version 5.3. Your webhost is likely running an out of date and possibly insecure version of PHP, version 5.2.

    WordPress recommends PHP 7.2. I would recommend 7.1 as 7.2 was only recently released and many plugins have not yet caught up to the changes required to properly support 7.2.

    You may have the option to choose which PHP version to run in your webhost control panel. So I would suggest looking there and change the version. But if you do not have that option in your control panel, your webhost support should be able to change the version being run quite easily. There are many reason to update the version being run Such as running WordPress faster with less server resources. This means faster page loading time for you 🙂

    Hope this helps! Please let me know.

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Viewing 4 posts - 1 through 4 (of 4 total)

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