Custom template not working after recent upgrade

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 06/24/2013 at 1:52 pm #263506
    Jim
    Guest

    Hi, Steve,
    You wrote a custom template for me a few years ago and it stopped working after the upgrade last week. I send, via email, screenshots.

    custom_template=’true’ template_name=’card-waaesdorg’

    Right now my directory pages are telling me the template can’t be found, but I know it is in the connections template folder.

    Pls advise soonest, thanks, Jim

    06/25/2013 at 1:36 pm #263583
    Steven Zahm
    Keymaster

    @ Jim

    Looks like I have received an email from you with the template attached. I’ll take a close look later this afternoon and get back to you. But from a cursory glance, this is a template I did for you back on 1/31/2010. This, legacy, legacy, [yes two legacy’s] template format support was removed from Connections last October, I believe. Only the previous format and the current plugin format are currently supported. So neither of the install template installation methods will work with this template.

    06/25/2013 at 2:52 pm #263591
    Steven Zahm
    Keymaster

    @ Jim

    I just emailed you a slightly updated version of your template, it’ll be compatible with the Legacy Template installer on the bottom of the Connections : Templates admin page. After you install and activate the template edit the page where you have the Connections shortcode and remove the custom_template=’true’ template_name=’card-waaesdorg’ options as they are no longer required.

    I do suggest upgrading to the cMap template as it is similar. Why, the legacy template support will be removed at some point in time too, probably in a year and a half — roughly.

    Hope that helps.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

You cannot reply to this support topic. Please open your own support topic.