CSV import fails, page not found

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Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • 10/27/2018 at 5:06 pm #475878
    Michael Fahey
    Guest
    10/27/2018 at 6:10 pm #475898
    Steven Zahm
    Keymaster

    @ Michael

    Sorry to hear your are having trouble!

    The message is blank. Could you provide more details? At what point are you getting the page not found error?

    10/27/2018 at 6:39 pm #475900
    Michael Fahey
    Guest

    File to import is CSV exported from Connections Business Directory version 8.28.4.

    CSV file is selected, all fields map to their identical named field automagically, then the import fails with “Page Not Found” and the following URL sierraviewcc.org/wp-admin/admin.php?page=connections_csv&action=import

    I have already reset permalinks, twice, no change.

    No new entries are generated in error_log or wp-admin/error_log, however the error_log in the plugin directory has the following entry:

    [27-Oct-2018 16:56:24 America/New_York] PHP Fatal error: Uncaught Error: Call to undefined function add_action() in /home/sierbctp/public_html/wp-content/plugins/connections-csv/connections_csv.php:785

    Stack trace: 0 {main} thrown in /home/sierbctp/public_html/wp-content/plugins/connections-csv/connections_csv.php on line 785

    versions

    • Connections Business Directory version 8.28.5
    • Connections Business Directory Extension – CSV Import 2.0.1
    • Connections Business Directory Template – cMap 5.3.1 (displays warning that license activation limit is reached, even with fresh key).

    Thanks for your help.

    10/27/2018 at 6:39 pm #475901
    Michael Fahey
    Guest

    Apologies for the blank post.
    I included a link, and your forum software marked it as spam, then gave me a long timeout before I could post again.

    10/27/2018 at 8:52 pm #475905
    Steven Zahm
    Keymaster

    @ Michael

    The Call to undefined function add_action() does not make sense. That is a core WP function. If CSV Import is being loaded, it has to exist. It can only be loaded if WP is loaded.

    My best guess is something else with in the WP install has hijacked the action=import query very, very, early is the WP loading process without checking which page is doing the calling.

    I’m going to have to suggest doing the plugin conflict test. It also possible that the theme is the source of the issue.

    In regards to the license key, what is the key? I’ll look it up. what site are you trying to activate it on? Reply back as a private reply.

    11/01/2018 at 1:02 pm #476191
    Michael Fahey
    Guest

    Apologies for the long delay, had the flu!

    I was also surprised by that add_action() error. I’ve published a few plugins too, when I saw that error I thought “?!?”. Funny thing #2. I can’t reproduce it. It seems to have been a one-time fail, have no explanation. No logged errors are being generated now.

    I attempted to run the import a couple more times to gather more info, watched the URL as I did so, noticed that connections_csv.php works just fine until action=import, then suddenly it’s “page not found”.

    I already did a test with all plugins turned off except Connections and the CSV importer, same results.

    I haven’t done the theme-change test yet because it’s a production site, not mine, don’t want to have to fail-back to backup-DB if the customizer decides to forget every single setting during theme change (as I’ve seen so many times.)

    What I will do now is mirror the site to a dev copy on my hosting, and do the theme test there.

    Thanks for your help.

    11/01/2018 at 1:07 pm #476192
    Michael Fahey
    Guest
    This reply has been marked as private.
    11/01/2018 at 1:34 pm #476193
    Steven Zahm
    Keymaster

    @ Michael

    RE: I attempted to run the import a couple more times to gather more info, watched the URL as I did so, noticed that connections_csv.php works just fine until action=import, then suddenly it’s “page not found”.

    A method I used… download the theme and plugins folder and load them into Sublime Text. You can search all folders at once for a text string. Search for template_redirect. This could potentially yield a lot of results but it should be easier to scan. See if any results are triggered by a $_GET['import'] or $_REQUEST['import].

    You could also do a search for 'import' and see if anything jumps out at you.

    In regards to the license, navigate to the Connections : Settings admin page and cick the Licenses tab. You can activate it there.

    Hope this helps!

    11/01/2018 at 5:55 pm #476233
    Michael Fahey
    Guest

    Got copy running on hosting dev.

    Set theme to TwentySeventeen.

    Deleted all other themes.

    Deleted all non-Connections plugins.

    Bare-bones .htaccess (below)

    Same results.

    Thinking problem must be CSV file?

    It’s an export from Connections Version 8.28.4

    (.htaccess)

    1 # BEGIN WordPress

    2 <IfModule mod_rewrite.c>

    3 RewriteEngine On

    4 RewriteBase /sierraviewcc.dev/

    5 RewriteRule ^index.php$ – [L]

    6 RewriteCond %{REQUEST_FILENAME} !-f

    7 RewriteCond %{REQUEST_FILENAME} !-d

    8 RewriteRule . /sierraviewcc.dev/index.php [L]

    9 </IfModule>

    10 # END WordPress

    11/02/2018 at 9:50 am #476258
    Steven Zahm
    Keymaster

    @ Michael

    RE: Thinking problem must be CSV file?

    By the time you get to the import step, the file has already been uploaded and converted to batched JSON files. YOu should find these in this folder:

    ../wp-content/uploads/csv_files

    Are they there?

    You could also try uploaded the file renamed from .csv to .txt.

    If you want, attached the CSV file you are trying to import and reply back with a WP admin and FTP login, as a private reply, and I’ll take a look.

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