Connections Shortcode causing 500 error

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Viewing 10 posts - 1 through 10 (of 11 total)
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  • Author
    Posts
  • 03/14/2017 at 2:37 pm #415579
    Alice
    Participant

    When we remove the shortcode from this page (http://howleyco.com/line-card/) the page loads, but without the Connections directory, of course.
    When we put the shortcode in, it causes the 500 error.

    It was OK before the most recent WP update.

    Any ideas?

    03/15/2017 at 10:49 am #415699
    Steven Zahm
    Keymaster

    @ Alice

    Have you checked your PHP error logs? Perhaps there is something in there that would shed a little more light on the issue?

    How many entries are you trying to display on the page? Hundreds?

    Maybe try increasing the memory allocated to PHP. I recommend 128MB.

    Hope this helps, let me know.

    03/17/2017 at 11:54 am #416060
    Alice
    Participant

    We increased the memory allocated to PHP and cleared the cache and that didn’t solve the problem. There are only about 20 entries total, so even if we displayed all, that wouldn’t be the problem.

    03/17/2017 at 11:56 am #416061
    Alice
    Participant

    The error log said
    [16-Mar-2017 19:32:04 UTC] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 72 bytes) in /home1/howleyco/public_html/wp-includes/class-wp-image-editor-imagick.php on line 83
    [16-Mar-2017 19:37:44 UTC] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 10 bytes) in /home1/howleyco/public_html/wp-includes/load.php on line 1027

    03/17/2017 at 12:07 pm #416062
    Steven Zahm
    Keymaster

    @ Alice

    I think you need to check the memory allocated to PHP… according to the PHP error message only 0.262144 MB is allocated to PHP. WordPress itself tries to default to 40MB (which is fine without plugins and why I recommend at least 128MB).

    03/21/2017 at 5:26 pm #416473
    Alice Foeller
    Guest

    We now have the PHP limit set to 512MB and we are still getting the error.
    Screenshot showing validation of PHP limit increase:
    https://www.dropbox.com/s/b74pizxnr216an5/Screenshot%202017-03-21%2017.22.43.png?dl=0

    We cleared the cache at the website and used a private browsing window.

    03/21/2017 at 5:33 pm #416474
    Alice Foeller
    Guest

    We also changed the max execution time.

    03/22/2017 at 9:24 am #416576
    Steven Zahm
    Keymaster

    @ Alice

    What about the PHP error logs like I had suggested? After making the changes, what does the error say now? I suspect the changes are not actually being applied. The way PHP works you can set the values to anything you want, but the webhost can “hard limit” or prevent any actual changes from being applied.

    I’m curious as to what the error log will say now.

    03/22/2017 at 12:31 pm #416657
    Alice Foeller
    Guest

    I thought that, too, but I was on the phone with the webhost (BlueHost), and they generated the info.php page (shown in the screenshot) which verifies that the changes were applied.

    Error log now says:
    [22-Mar-2017 16:24:31 UTC] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 86 bytes) in /home1/howleyco/public_html/wp-includes/load.php on line 1027

    03/22/2017 at 12:43 pm #416659
    Alice Foeller
    Guest

    Called again and i guess the wp-config was overriding the php.iti

    wp-config for some reason had 212 memory limit instead of 212M.

    Thanks for your patience and quick responses!

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