cMap crashed my site

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

  • This topic has 6 replies, 3 voices, and was last updated 9 years ago by Bill Bowman.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 08/10/2017 at 8:25 pm #431976
    Bill Bowman
    Participant

    Hi,

    My site crashed earlier today. I de-activated all of my plugins, and a one-at-a-time re-activation showed cMap to be the culprit.

    I’ve got the latest WordPress version running, never had a problem before.

    Any thoughts?

    08/11/2017 at 10:25 am #432027
    Steven Zahm
    Keymaster

    @ Bill

    RE: My site crashed earlier today.

    Could you better define “crash”? More specifically what was the actual result? Any error messages?

    What version of cMap? Is it the latest? is it “stock”? Meaning, have there been any edit made to it? Have you created any custom override files? Do you have any code snippets added to your site for Connections or cMap?

    Did you recently apply any other updates when this started?

    Can you share the link to the directory page?

    08/11/2017 at 11:38 am #432041
    Bill Bowman
    Guest

    Hi,

    Version 5.2.1, no changes. Don’t think I have any active directories right now.

    I got the error message telling me the site was not available. Went away when I disabled cMap.

    Only new thing I did was upgrade to the latest WordPress version. No new plugins since then.

    Thanks.

    08/11/2017 at 12:27 pm #432043
    Steven Zahm
    Keymaster

    @ Bill

    Sounds like the resources allocated to PHP have been exhausted. I see you have all (most?) the other template activated too. Try this, deactivate the other and activate cMap again. Same result? If you can activate cMap, then try deactivating all other plugins you are not using and then reactivate the Connections template. What’s the result?

    08/11/2017 at 1:24 pm #432048
    Bill Bowman
    Guest

    I went into my cPanel and found that they still had me on PHP version 5.4, so I upgraded to 5.6 and re-activated the cMap plugin. So far no problem, so that may have been the cause.

    Thanks.

    08/11/2017 at 2:15 pm #432050
    Steven Zahm
    Keymaster

    @ Bill

    Connections is tested on PHP5.2.x and greater. So is cMap. PHP 5.6 is faster and more resource efficient. So, that could account for it. If you host has the option to run PHP7.1. I recommend switching to it as it is far faster and more resource efficient. Not all plugins will work and fail to run. You’ll notice immediately if that is the case. WP actually even recommends PHP7.

    08/11/2017 at 2:36 pm #432054
    Bill Bowman
    Guest

    I actually did boost it to 7.1. I paused at 5.6 to make sure nothing untoward happened, first. So far, so good.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

You cannot reply to this support topic. Please open your own support topic.