Blank Page after UPDATING Entry

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 11/15/2013 at 2:41 pm #273789
    Carlos Lisboa
    Participant

    Is there a way to have the UPDATE button return you to the entry you are working in after submission. When I add a new entry and hit UPDATE the page blanks out causing me to go back to manage entries locate the entry click edit and then continue my work. Is this a bug or am I doing something wrong. Thanks in advance.

    11/17/2013 at 8:50 am #273854
    Steven Zahm
    Keymaster

    @ Carlos

    Clicking update should take you back to the manage page automatically. A white page mean there’s either a fatal PHP error or PHP has exhausted the memory allocation or anther plugin is conflicting somehow.

    I would start by deactivating plugins one at a time and test update an entry after each plugin deactivation to see if the issue is due to a plugin conflict.

    I also suggest checking the PHP error logs as they might reveal the cause of the issue.

    Another item to try is increasing the memory allocated to PHP. This blog post is an excellent resource. Which method that will work for you is dependent on your web host. So, start at the top of their suggestions and work your way down.

    I hope that helps.

    11/19/2013 at 12:47 am #273947
    Carlos Lisboa
    Participant

    My PHP is increased to 64M and I am still having the problem. I happens when I ADD ENTRY or UPDATE ENTRY. Tried the plugin deactivate process but came up empty…any known plugins that cause issue?

    11/19/2013 at 3:26 pm #274028
    Steven Zahm
    Keymaster

    @ Carlos

    I believe WP defaults to 64MB in the admin. I suggest trying a higher value. Also, have you tried the other suggestions.

    No, no plugins or other instances that I’m aware that causes this.

    11/20/2013 at 12:11 am #274052
    Carlos Lisboa
    Participant

    I tried everything my PHP LIMIT is set to 256MB and all plugins checkout. How do you suggest doing the following “checking the PHP error logs”. Also when I am updating an entry and hit update should the page refresh to the same entry or to the manage entry page that shows all entries.

    Thanks for being so patient.

    11/20/2013 at 2:32 pm #274109
    Steven Zahm
    Keymaster

    @ Carlos

    Yes, after clicking update the page does refresh to the manage page. Your host would have to point you to the error PHP error logs.

    One other question, after clicking update or add, is the info being saved? If it is, then Connections is operating correctly. After a save/update is complete the only thing done id the redirect to the manage page.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

You cannot reply to this support topic. Please open your own support topic.