Bio field not working properly

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  • 08/07/2017 at 12:26 pm #431599
    Joaquín Machado
    Participant

    I don’t know if the problem is a bug, since I’m new to site building.

    It is this:

    • I cannot edit the bio field on some of the contacts.
    • Sometimes switching for the Text tab to the Visual tab, makes the content disappear.
    • Whenever I manage to edit the field and update the profile, the changes are not saved.
    • This is a relatively new phenomenon.
    08/07/2017 at 2:12 pm #431609
    Steven Zahm
    Keymaster

    @ Joaquín

    This is nearly always caused by a plugin conflict. I believe another user recently encountered this and the cause was Jetpack breaking the rich editor. Do you have Jetpack installed? If you do, try turning of the Shortcode Embeds module.

    Hope this helps, let me know.

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