I cannot add a new Entry

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This topic is: not resolved

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 06/26/2018 at 11:00 am #466329
    Duncan Purves
    Participant

    I am using cMap for a community directory and I had a user report that they had errors trying to add an Entry and so I decided to try using a test account and I was unable to add an Entry. Received the following message: “Please wait your submission is being processed”.

    But that is as far as it goes, a new entry is created.

    My website is:

    http://tviot.uk/
    The Entries can be seen here:
    http://tviot.uk/community/

    06/27/2018 at 10:09 am #466427
    Steven Zahm
    Keymaster

    @ Duncan

    I suspect there must be a fatal javascript error on the page or the site is responding with an error that can not be processed while adding an entry. I would need a test account to determine the cause and solution.

    06/27/2018 at 2:06 pm #466431
    Duncan
    Guest

    How do you want to set up a test account? Do you need admin rights?
    If you would like me to do this how do I securely send you the password?
    Thanks
    Duncan

    06/28/2018 at 9:25 am #466489
    Steven Zahm
    Keymaster

    @ Duncan

    Set it up exactly as your test account or exactly as one of your site users. I need to see exactly what your test account and your user sees.

    Additionally… also create a temp admin account using this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with both the test account login details and the temp login token URL.

    06/28/2018 at 12:26 pm #466496
    Duncan Purves
    Guest
    This reply has been marked as private.
    06/28/2018 at 12:30 pm #466497
    Duncan Purves
    Guest
    This reply has been marked as private.
    07/02/2018 at 10:58 am #466647
    Steven Zahm
    Keymaster

    @ Duncan

    I believe the issue is that the plugin you are using to add captcha user verification to the admin is blocking core WordPress AJAX requests which prevents Connections Form from properly functioning.

    07/02/2018 at 11:22 am #466648
    Duncan Purves
    Guest

    Steven,
    Do you know which plug-in is causing this? I have looked but can’t find anywhere I can change/remove captcha.
    I am happy to remove the Captcha – but can’t find a way to do this – suggestions please.
    Many thanks
    Duncan

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