Connections CMap Support license key has expired

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 05/04/2018 at 1:41 pm #461248
    Packerland
    Participant

    Connections CMap Support license key has expired. I had already bought a new one, but cannot get it to link up. My receipt is #443187

    I do not want to post the key publicly. But I am missing a step to get the new key recognized. I just tried removing it off the old purchase and re-added to the new one.

    It is for https://ocontofallschamber.com

    Thanks,
    Bill

    • This topic was modified 8 years, 3 months ago by Packerland.
    05/04/2018 at 3:55 pm #461250
    Steven Zahm
    Keymaster

    @ Bill

    What is the message you are receiving? I see a cMap ****f584 license has been activated on https://ocontofallschamber.com.

    Did you get it sorted?

    05/04/2018 at 4:52 pm #461253
    Packerland
    Participant

    It is still showing that it needs updating. The message is:

    Support license key has expired. Your are no longer receiving support and in admin updates. Click here to renew support license.

    There is a new version of Connections cMap – Template available. View version 5.2.1 details. Automatic update is unavailable for this plugin.

    05/04/2018 at 4:55 pm #461254
    Steven Zahm
    Keymaster

    @ Bill

    Can you please reply back with a screenshot of the Connections : Settings admin page, the Licenses tab, as a private reply?

    05/04/2018 at 5:01 pm #461257
    Packerland
    Participant

    Hey! That got me in the right place. In Connections > settings > Licenses, I was able to change the key number and it worked.

    Figure I would post solution in case someone else reads it and let you know as well.

    Thanks and have a great weekend.

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