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Tagged: 8.6.12
- This topic has 5 replies, 2 voices, and was last updated 8 years, 8 months ago by
Steven Zahm.
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AuthorPosts
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11/28/2017 at 6:35 pm #442277
Matt Magill
ParticipantHi again..
I tried adding my first entry into the directory, and when I click on “Add Entry” I receive the “Internal Server Error” below:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
I tried adding and deleting various field entries, but the problem persists. I’m stumped….
11/29/2017 at 11:37 am #442375Steven Zahm
Keymaster@ Matt
Maybe the memory allocated to PHP is being exhausted. My first suggestion is to try to increase it. Here’s a tutorial which provides instructions. Hope this helps, let me know.
11/29/2017 at 4:12 pm #442408ParticipantWell I solved the issue, and this was weird… I first tried to create a new entry without an image, and it worked fine, so I knew it must have been related to the image. I tried to edit that entry and add the image and it returned the error. I then re-sized the image to be larger, and it worked! The original image was 1050×525, so maybe it doesn’t like smaller images?? I resized to 2100×1050 and no problems.
Just thought it was something you may have wanted to know.
11/29/2017 at 4:45 pm #442414Keymaster@ Matt
Did you by chance change file formats, ie. JPEG to PNG (or reverse)? I’ve ran across that in the recent past. Which actually would not be a Connections issue. It would be a server issue. The image processing library was erroring out on JPEG or PNG, can not remember which. When that happens it is because the server is reconfigured.
11/29/2017 at 5:14 pm #442420ParticipantSteven,
No, I left the image as a .jpg file, and only re-sized it. In any case, it does seem to be a server-side issue, but I’m not savvy enough to know exactly what. Very happy however with the end result!
Another interesting (at least to me) tidbit is I was able to successfully get the map display to work, even though my theme (TownPress) also runs a Google maps API. I created new credentials and API keys under my existing project for Connections as instructed, and they are co-existing very well. Another plus!
11/30/2017 at 8:46 am #442445Keymaster@ Matt
RE: No, I left the image as a .jpg file, and only re-sized it.
That is odd. Perhaps the server didn’t like the compression algorithm used in the original JPEG. Any way, at least its working!
RE: I created new credentials and API keys under my existing project for Connections as instructed, and they are co-existing very well.
Yep, that will work just fine. You can also use the same API key from your theme for the Connections Browser API key (I’m assuming the key setup for the theme is also a URL restricted key). Having them separate does all for tracking usage individually.
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