Invalid License

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This topic is: resolved

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 04/28/2017 at 11:23 am #421400
    Beverly Sandock
    Participant

    I entered the number I received in my initial email as the license key. After the fact, I received an email with the actual license key.

    How do I replace incorrect license key with correct one?

    Thank you!

    Here’s what I see in back end:
    Connections cMap – Template
    Deactivate | Edit
    Connections cMap – Template

    Version 5.2.1 | By Steven A. Zahm | Visit plugin site
    Invalid license.

    04/28/2017 at 12:05 pm #421407
    Steven Zahm
    Keymaster

    @ Beverly

    Hmmm… I’m confused… You should only receive 1 email with your license key. Are you perhaps referring to the PayPal confirmation which would include a transaction ID (not a license key since it is PayPal’s record of transition).

    Any way to enter you license key, navigate to the Connections : Settings admin page and click the Licenses tab as you did initially. Copy/paste your license key into the field for cMap and click the activate button. That should be all.

    Hope this helps, let me know.

    04/28/2017 at 12:56 pm #421415
    Beverly Sandock
    Participant

    Worked perfectly. Thank you. You have been helpfu for this and also for the help you have given to DaleM with our Special Needs resource directory.

    04/30/2017 at 1:18 pm #421482
    Steven Zahm
    Keymaster

    @ Beverly

    No problem, glad to help!

    04/30/2017 at 2:32 pm #421497
    Beverly Sandock
    Participant

    Now the whole website is down. I think it is related to the installation.

    http://www.jewishtucson.org

    Beverly

    05/01/2017 at 9:39 am #421527
    Steven Zahm
    Keymaster

    @ Beverly

    Sorry, to hear you were having trouble, but establishing a database connection error would not be caused by Connections. Actually, this error means WordPress is not even able to start which mean no plugins would even be loaded. You’ll have to contact your web host because it sounds like your instance of the database has crashed or frozen and needs restarted.

    Hope this helps!

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Viewing 6 posts - 1 through 6 (of 6 total)

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