Organization Name Linking Forwards to Wrong Page

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 02/06/2017 at 2:27 pm #410231
    Darrin Goodman
    Participant

    Hi Steven,

    Within our directory, when you click on one of our organization names, instead of taking the user to the more detailed version of their directory listing, you are instead forwarded to the organization’s website. I am baffled by this. I deleted the organization from the directory and created a new instance for them and the issue persists. I’ll send you the details in a PM. Any insight you are able to provide is most appreciated!

    Thank you!

    02/06/2017 at 2:27 pm #410232
    Darrin Goodman
    Participant
    This reply has been marked as private.
    02/06/2017 at 3:44 pm #410241
    Steven Zahm
    Keymaster

    @ Darrin

    It seems their is a redirect setup on the server that is causing this. The link is correct, but when clicked the server responds with a 302 response code and then the server redirects to the other page.

    The same server redirect seems to be affecting the image too.

    My best guess is that there is a .htaccess regex redirect rule setup which is triggered by teller being in the URL.

    For example, these URL/s are also redirected to the same site:
    http://extension.colostate.edu/teller
    http://extension.colostate.edu/topic-areas/teller/
    http://extension.colostate.edu/topic-areas/teller/agriculture/

    So, basically anything with teller in the URL or file name gets server redirected.

    Hopefully this helps you track down the issue.

    02/06/2017 at 4:26 pm #410242
    Darrin Goodman
    Participant

    Thanks Steven for helping us to track this down. I’m glad that it didn’t turn out to be an issue with Connections – sorry to have wasted your time but I do appreciate your help! Thanks!

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You cannot reply to this support topic. Please open your own support topic.