license activated on wrong site

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  • 12/22/2016 at 9:51 pm #404701
    Lou Abbott
    Participant

    I moved our site from virginiabailagents.org to http://vabailassociation.org. Apparently the license is still activated on the first site and I cannot deactivate it nor do we have access to it. (It no longer exists.) Tried the FAQ, the “License Activated on Another Site” section on how to deactivate the old site, but I can’t get the deactivation button to work.

    Can you make the change for us?

    12/23/2016 at 9:14 am #404722
    Steven Zahm
    Keymaster

    @ Lou

    Yes, it appears Michael H. was the original purchaser, so only he would be able to deactivate the licenses from his purchase history.

    I manually deactivated for you so will will be able to activate the keys on your site on the Licenses page.

    Hope that helps!

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