Single column code not working

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This topic is: resolved

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 10/20/2016 at 8:04 am #396583
    Matthew West
    Guest

    I added the single=’TRUE’ to my shortcode but it doesnt work. I turned on Templates as the documentation notice suggested, bit that didnt help.

    10/20/2016 at 11:05 am #396599
    Steven Zahm
    Keymaster

    @ Matthew

    Could you please share a link to the directory page with the issue?

    Also, can you share the exact (entire) shortcode you are using?

    10/20/2016 at 9:07 pm #396649
    Matthew West
    Guest
    This reply has been marked as private.
    10/21/2016 at 10:02 am #396714
    Steven Zahm
    Keymaster

    @ Matthew

    Maintenance mode is on so I am unable to see the site…

    10/22/2016 at 5:45 am #396756
    Matthew West
    Guest

    Sorry about that. It is open now.

    10/24/2016 at 10:03 am #397005
    Steven Zahm
    Keymaster

    @ Matthew

    I visited the page and it appears you have the Default Entry Card template activated. Please activate the Circled template. Here’s the link to the general instructions on how to install a template.

    If you have installed the template, please make sure that you have activated on the Plugins admin page and the Connections : Templates admin page.

    10/26/2016 at 8:29 am #397373
    Matthew West
    Participant

    I changed it back to the Card Template because the customer had photos with scenery. The Circled Template would not work well with these types of photos. Otherwise a great Template. If we decide to use it again, then I’ll open another ticket about the 2 columns. For now, please close this one. Thank you

    On another note, is there a way to get an email when a ticket is updated with a reply? Thank you

    10/26/2016 at 12:53 pm #397381
    Steven Zahm
    Keymaster

    @ Matthew

    re: On another note, is there a way to get an email when a ticket is updated with a reply?

    Make sure you are logged in and check the “Notify me of follow-up replies via email” option before you submit the new post/reply.

    Hope that helps!

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    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

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