Browser Conflict, Problem with Tile Plus Template and Import Extension

@ Lisa

re: I am unable to customize the Tile Plus plugin like the Default plugin because the customize option is not available with Tile Plus.

There is… it is just all done via shortcode options rather than the Template Customizer. The beta does have a more options though and it is easier if you are not accustom to shortcodes because it is point and click.

re: I requested the beta version with the customizer to be able to edit the basic appearance(this was noted to be available in another support thread), but have not had a response yet.

I’ll send it after I complete this reply. It is mostly complete, I think. I just want to add more color options to be in feature parity with the cMap template.

re: I am attempting to use the default plugin in liu of Tile Plus but the links and contact information only appear correctly in the Chrome Browser. I have tested this for a theme or plugin conflict and can find none. I have also tested it on multiple machines and still, the only browser that all information appears in consistently is Chrome. In MS Edge, Firefox and Safari the links and contact information doe not consistently display. If I log into the admin dashboard and enter the template customization, the links will display, but if I close the browser and re-open it, they do not display. (See attached screenshot)

Since I can not see the site I’m going to give you my best guesses, with as thorough answers I can give…

The screenshot looks like the Default template, not Tile Plus. So I am not exactly sure what you are trying to show me. I do see that none of the contact info is being displayed and my best guess is that you turned them off in the Template Customizer. When using the Template Customizer you can configure the result list view separately from the single entry view. So it you can figure something to be off in the result list view, it will still show in the single entry view and visa versa. This is by design to give your greater flexibility of what gets presented when. I know this can be a little confusing, but the instructions are right on the Customizer Preview to try to help. If they did not makes sense or was confusing I apologize. If you have suggestions for improvement I would definitely like to hear it as I am always working to improve the docs.

Also, I suspect that you may have enabled the Single Entry Template option on the Connections : Settings admin page under the Display tab. As mentioned in the docs I recommend leaving this option off as it can be confusing because it dynamically changes the template based on the the entry type being viewed when view a single entry vs. the result list which will use the template activated under the All template type.

When adding contact details, each address, phone, email etc. can have a visibility status set. If the contact details are intended to be visible when your site visitor are viewing the page, these need to be set as Public, otherwise they will not be visible. When working in multiple browsers, especially when not logged in on the other browsers, can be confusing why it displays in one browser and not the other. So if you have anything set as Private, make them Public.

Lastly, if you are using page caching via a plugin or server side, always make sure to clear your page cache after making changes. Not doing so can be confusing because you can make a change and not see the result because you are still viewing a cached version of the old page prior to the settings change.

re: Even with the lack of customization, the Tile Plus isn’t a solution for me either. The cards will display in 1, 2 or 3 rows randomly. There is no consistency in the display. (See attached screenshot)

Actually, there is a pattern. There is a break after each last name when the first character changes. After “A” ther is a break, after “B” there is a break, after “D” there is a break and so on.

I know you said you tried with the WP default theme, but, this is definitely being caused by the theme. This is really just a minor CSS conflict. Line 77 of the theme’s CSS is the conflict. The theme author is basically adding a blank space and displaying it as a “table” which is causing the character group sections in the Tile Plus template which are normally floated left to became breaks. Adding the following to the theme’s custom area should help to address this:

#cn-tile-plus div:before, #cn-tile-plus div:after {
    content: none !important;
    display: none !important;
}
#cn-tile-plus div:after {
    clear:none !important;
}

re: I attempted to use the Import Extension 3 separate times, each subsequent time I deleted all the records and edited the import file to make corrections. I was never able to get a complete and correct import and eventually had to enter and edit much of the information by hand. There were only 26 records, but this is the reason I purchased the extension.

I would need specific examples and a copy of the CSV file to see if I can duplicate the issue. My suggestion it to use either Google Sheets or LibreOffice Calc to export your CSV file if you are using Excel. Excel can do things to the file in an attempt to be “helpful” but only really end up breaking the ability to properly parse the file. (Generally by not using UTF8 encoding the file and not properly quoting and escaping the file consistently.) Both Google Sheets or LibreOffice Calc are far more reliable.

re: I am willing to try and work to resolve these issues, but need to do so quickly so this site can launch. This is the only item still needing completion and it is requiring a great deal of time to trouble shoot and attempt to correct.

If you can give me access to the site with a temp admin account, any issues can be very quickly resolved.

I hope my answers are helpful and thorough. Let me know if you need any further assistance. I’ll be sending the beta Tile Plus shortly, let me know if you do not receive it.

@ Lisa

I just noticed as I was closing the screenshot of the Tile Plus template that the email links are displayed with an icon both before and after. That too is definitely being added by the theme. Once I have access to the site, I’ll be able to create a CSS statement to override the theme.

Next Issue: Problems with the Import Extension

I originally had the information in a Google Sheet, but exported it to Excel CSV so I could more easily work with is. It was always a CSV and never saved as an excel file.

If Google Sheets or LibreOffice Calc are recommended or required to use for this Import extension, then the documentation should say that and advise against using an Excel CSV file.

This is a non-issue now because after many attempts to upload the information unsuccessfully, I gave up on the issue and manually entered the information because it was taking too much time to try and use the “shortcut” that I had purchased.

I just wanted to let you know of the issue. The documentation should be improved to make the process easier to complete without having to request support to be able to use the extension.

Not thrilled with this purchase.

@ Lisa

Do we proceed to the next issue? And if we do, which one?