Plugin Install

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 05/27/2016 at 12:27 pm #377852
    Tina Dondajeski
    Guest

    I previously had the Connections plugin on my site but it was not active. Now it doesn’t show up in my plugins list. When I try to download the plugin I get the following message…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home2/bizmgmtp/public_html/wp-content/plugins/connections/

    Plugin install failed.

    Return to Plugins page

    Please advise how to fix this or what I’m doing wrong.

    Thank you.

    Tina Dondajeski

    05/27/2016 at 12:48 pm #377855
    Steven Zahm
    Keymaster

    @ Tina

    WordPress either failed to install or correctly uninstall Connections from a previous install. The only solution is to login into your site with FTP and navigate to the ..//wp-content/plugins/ folder and then delete the connections folder. After you do, you should be able to install Connections normally.

    Hope that helps, let me know.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You cannot reply to this support topic. Please open your own support topic.