Help adding extension

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 05/11/2016 at 5:50 pm #376060
    Rebecca Menendez
    Participant

    Hello, I would like to add an extension. I already have Connections Business Directory installed. When I try to upload the extension it says that the connections folder already exists. Am I supposed to overwrite the folder? In that case, how would I add additional extensions?

    05/12/2016 at 11:18 am #376153
    Steven Zahm
    Keymaster

    @ Rebecca

    I answered this yesterday, you might have missed it, here’s the link to my reply. The only reason WordPress would give an error stating that the connections folder already exists is if Connections were not installed and you were trying to install it again … OR the files downloaded for the extensions were renamed. If that is the case, you should use the files exactly as downloaded, do not alter them in any way.

    Can you attached screenshots of the Plugins admin page and the error you are receiving?

    Hopefully this helps!

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.