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This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 05/06/2016 at 6:38 am #375379
    Paul Hooper
    Participant

    Hi,
    I’ve just paid to upgrade my pro licence to 1-5 multi-site and I have been given an expiry date of January 2017. This surely should be 6th May 2017?

    Paul Hooper

    05/06/2016 at 11:34 am #375408
    Steven Zahm
    Keymaster

    @ Paul

    Unfortunately, the software that handles the upgrade licenses uses the original purchase/renewal date the calculate expiration dates. Upgrades do not change that date.

    I do agree with you that the upgrade date should be the new expiration date. But I see how it makes sense both ways. That said, when I see updates purchase, I do adjust the renewal data accordingly. So, you’ll see that the expiration date is now 5/5/2017.

    Apologies for the confusion and thank for you purchases!

    05/06/2016 at 11:35 am #375409
    Steven Zahm
    Keymaster

    @ Paul

    errr… I mean 5/6/2017, not 5/5/2017.

    05/07/2016 at 7:34 am #375526
    Paul Hooper
    Participant

    Thanks Steven,
    Your personal, sympathetic and positive support goes a long way to motivating me to want to renew and upgrade with your product.

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Viewing 4 posts - 1 through 4 (of 4 total)

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