2 Feature Sets Not Working Now with Upgrade

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 14 total)
1 2
  • Author
    Posts
  • 03/31/2016 at 6:34 pm #371252
    Tim McWhorter
    Participant

    Hello,

    First of all, thank you for creating such a great plugin – I’ve used it for several years now on a couple of projects.

    Today, I upgraded the plugin on my R3men.org website for our Speaker’s Portal. I added the Market template without any issue. Prior to this upgrade, I had about 50 people listed in our Portal with all of the various components working without issue.

    Now, I have attempted to add a new entry and cannot get the Social Media IDs section and the Dates section to work properly (will not allow me to add anything). However, if I choose to go in and edit an existing entry those sections work without issue.

    I am attaching two screenshots – one showing the lack of features for a new entry and one showing the same sections and their full functionality when editing an existing entry.

    Can you tell me if I’m doing something wrong? Is this a setting or something else I need to change? Please advise…

    Thanks,

    Tim

    Attachments:
    You must be logged in to view attached files.
    03/31/2016 at 7:24 pm #371255
    Steven Zahm
    Keymaster

    @ Tim

    My first guess is that you might have inadvertently turned them off. Click the Screen Options tab in the upper right of the page and add a check to thos fields if they do not have a checkmark.

    Hope that helps, let me know.

    03/31/2016 at 7:27 pm #371256
    Tim McWhorter
    Participant

    Hi Steven – all of the screen options are on (checked).

    ~Tim

    03/31/2016 at 7:28 pm #371257
    Tim McWhorter
    Participant

    The issue is only there with new entries. With old entries I have full functionality.

    03/31/2016 at 7:54 pm #371258
    Steven Zahm
    Keymaster

    @ Tim

    Did you check the screen option tab when added a new entry? The screen options are save by action so you can have different screen settings when adding an entry vs. screen option when editing an entry. Can you share a screenshot of both?

    03/31/2016 at 7:59 pm #371259
    Tim McWhorter
    Participant

    Here you go.

    Attachments:
    You must be logged in to view attached files.
    03/31/2016 at 8:04 pm #371262
    Steven Zahm
    Keymaster

    @ Tim

    Oh, ok, I took a look at the original screenshots again… I think I took down a rabbit hole, apologies.

    My nest guess is that those fields are collapsed. What happens when you click the arrow on the right?

    03/31/2016 at 8:07 pm #371263
    Tim McWhorter
    Participant

    Nothing at all happens – no drop down – no window opens.

    03/31/2016 at 8:11 pm #371264
    Steven Zahm
    Keymaster

    @ Tim

    Hmmm… to debug further, I’m going to need an admin login. Details can be posted here as a private reply.

    03/31/2016 at 8:17 pm #371265
    Tim McWhorter
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 14 total)
1 2

You cannot reply to this support topic. Please open your own support topic.