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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 03/28/2016 at 4:20 pm #370800
    Society of Gilders
    Participant

    On March 4th, 2016 I purchased extensions directly instead of indicating a renewal. Payment #367842 included Contact, Form, Link, CSV Import, cMap, and ROT13 Email Encryption.

    Last week I received email notifications of the above named licenses expiring. Obviously, I missed a step or two along the way.

    Do I need new license keys? Can this issue be corrected by you?

    Kathy

    03/29/2016 at 10:42 am #370904
    Steven Zahm
    Keymaster

    @ Kathy

    Right, the Pro Pack licenses will expire. Instead, the new purchase, you should use the new license keys instead of the keys from the expiriering Pro Pack purchase. I noticed their must have been some type of error when creating the keys for the new purchases. I’ve fix it and resent the sales confirmation which will contain the new license keys. As for the renewal reminders for the expiring Pro Pack, you can safely ignore those.

    Hope that helps! Let me know if you need anything clarified further.

    03/30/2016 at 2:26 am #370965
    Society of Gilders
    Participant

    Thank you, however the only extension included under settings is the newly installed ROT13.

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    03/30/2016 at 8:05 am #371069
    Steven Zahm
    Keymaster

    @ Kathy

    If you are only seeing the ROT13 Email extension, my best guess is that you are running old version of the others…

    A Quick look at you site shows that you’re running cMap 3.1, the current is 5.1. I think in admin updates was added in version 4.0. The version of Form on your site is 1.0.2. The current version is 2.4.1. I believe in admin updates was added in version 2.0. I suspect that Link too is out of date. The current version being 3.0. I believe in admin updates was added in version 2.0.

    I keep mentioning in admin updates because that is one of the features the support key enables. You have to install a current version add the support ket and when updates are released you will be able to apply those updates within the admin like other plugins.

    You can download the latest version from your purchase history. To manually update, deactivate and delete the older version and then install the new versions. And then add and activate your support license keys.

    Hope that helps.

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