Show Bio and Show Notes links not working

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: , , , , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 03/01/2016 at 10:43 pm #367447
    Emily Morgan
    Participant

    Hi there, I have several listings in my directory. When I click on them as admin of the site, the Show Notes and Show Bio information appears below the listing. But when anyone else clicks on the links, they are simply redirected to the top of the page. Can you advise?

    03/02/2016 at 11:01 am #367547
    Steven Zahm
    Keymaster

    @ Emily

    The issue is being caused by the theme. There is an error in the theme’s custom.js which is causing a fatal javascript error. Which is causing most javascript after the error to not run. This includes the javascript for the bio/notes link in the template.

    You can see this error by loading your site in Chrome, hitting the F12 key and then clicking the Console tab. The error will beUncaught TypeError: jQuery(...).hoverIntent is not a function

    Unfortunately this is not something I can fix. There are two fixes you could do. The first, is to remove the code causing the error. The second, make sure the hoverintent javascript library is loaded on your site.

    Hope that helps, please let me know.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.