Pro-Pack install widget & template issues

Support has been upgraded!

The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: 8.5, cMap, css, template

This topic has 10 replies, 3 voices, and was last updated 10 years, 10 months ago by Rebekah.

Viewing 10 posts - 1 through 10 (of 11 total)

1 2 →

Author

Posts
10/09/2015 at 4:23 pm #350049

Becky
Participant

Hi Steven,
Sorry this is so long but I’ve tried to add as much detail as possible to prevent so much back & forth.
I just purchased the Pro-Pack yesterday and have decided to use CMAP template for now. My theme is Magazine by Themify and my site is http://www.50plusconnection.com.
1. Once installed, my right side widget began running down and overlapping into my footer widget area. This happens on all pages that only have a small amount of content and did not do this before. Here is a page for reference: http://www.50plusconnection.com/elder-care-category/
2. “Strong Testimony” plugin widget is overlapping my Facebook widget if placed below the Facebook widget. However if the testimony widget is placed above the Facebook widget it works fine. Problem is that I should be able to put my widgets where I choose. I have adjusted it so that it looks okay right now.
3. I may not have delved far enough in yet, but do I need a page for every category? I set this up prior to getting the Pro Pack. On one of the site you suggest, it looks as though the pages are set up already. (as categories)
Template issues:
1. “Select a category” – if I am in one category page and select a sub category in another category, the drop down menu will not take me to the other category. Instead, it looks for my selection that same.
Example: If I am looking under “Automobiles” and select to look under “Hospice” whose parent category is “Elder Care”, it will look under “Automobiles” as the parent category. It shows as “Hospice>> Automobiles”. This of course shows “No Results”.
2. What if I don’t want all of the categories to show just yet? Do I have to delete them until they get filled? or is there an easy way just to hide them for now?
Thanks for this great plugin…I’ll be sure to leave a great rating once all is working properly.
Becky

10/09/2015 at 5:52 pm #350059
Steven Zahm
Keymaster
@ Rebekah

**re: 1 and 2 **

The short of it is that there is custom CSS being applied to the theme which is breaking it when large block level elements are placed in the page content body. Here’s the CSS causing the issue:
```
.pagewidth {    
    width: 1100px; 
}
#body { 
    padding-left: 0px; 
}
#content {  
    width: 650px;
    margin-left: 40px; 
}
#sidebar {  
    width: 300px;
    font-family:Questrial;  text-align:left; 
}
```
If you remove this, then the theme responds correctly. The above CSS basically breaks the theme’s mobile device responsive support too. Removing just the width from the above CSS statements should be enough to fix it.

I’ll reply to the categories questions in my next reply.
10/09/2015 at 6:05 pm #350063

Steven Zahm
Keymaster

@ Rebekah

re: categories

Looking at you site, my suggestion since that categories are already broken into separate page is to leave it that way and disable the category select filter in cMap. This can be done using the Template Customizer. Go to the Connections : Templates admin page and click the Customize button for cMap. Navigate to the Category Select panel and disable it. Click the Save and Publish button to save the change.

An alternative solution would to be to limit the category select to the pages category. See this FAQ. If you opt to use this method, in the Template Customizer there are a few options such as hiding empty categories from the drop down. You might want to try these options too.

Hope that helps!

10/10/2015 at 6:55 pm #350136

Rebekah
Guest

Okay I took off all of the custom CSS and that fixed the widget problem.

As for the when I try to customize CMAP, I am taken to the customization menu and the connections customization option is there however, it dissapears after a few seconds and the entire menu is gone. Even my theme customization menu has dissapeared…giving me a blank box.

Any ideas?

Thank you!

10/11/2015 at 7:11 pm #350178

Rebekah
Guest

Over the weekend another problem came up. One of my authors could not login. When I tried it, it came up with “you do not have sufficient permissions to access this page”.

I changed and refreshed all the capabilities and still nothing. It worked earlier in the day so I don’t understand what happened. I did google this and got zilch.

Thanks for any light you can shed on this.

Becky

10/12/2015 at 5:06 pm #350353

Steven Zahm
Keymaster

@ Rebekah

re: when I try to customize CMAP, I am taken to the customization menu and the connections customization option is there however, it dissapears after a few seconds and the entire menu is gone

Can you try deactivating all other plugins please? Does the template Customizer work fine now?

re: One of my authors could not login. When I tried it, it came up with “you do not have sufficient permissions to access this page”.

There are plugins out there that ruin custom capabilities added by other plugins. Perhaps this is the issue. See this FAQ for a possible solution. It was written for the s2member plugin but the same issue could be caused by another plugin.

10/13/2015 at 6:48 pm #350494

Rebekah
Guest

Hi Steven,

The login issue is resolved.

As for CMAP customization, the problem remains exactly the same.

I have tried deactivating all plugins except my login plugins for obvious reasons. I even deactivated all other Connection plugins that I’m not working with. It still does not work.

The Connections menu will appear with the business directory page. It will then (without my prompting) roll over to the options that begin with Global and so on. Then it rolls to another menu with a bunch of boxed check marks and then goes away so fast that I cannot read what it says and the menu window is blank again once again… Quite frustrating.

I wonder if maybe my Business Directory page is the issue…?

Thanks.

Becky

10/13/2015 at 7:25 pm #350497

Steven Zahm
Keymaster

@ Rebekah

Can I get a temp admin login so I can take a look?

10/14/2015 at 4:52 am #350521

Rebekah
Guest

This reply has been marked as private.

10/14/2015 at 12:12 pm #350605

Steven Zahm
Keymaster

@ Rebekah

Well… I’ve narrowed down the issue. It is being caused by the theme. When the Customizer is loaded it enqueues this script:

/themify/customizer/js/themify.customize-control.js

In this script, after the pages loads it does this:

$('#accordion-section-themify_options').find('.accordion-section-title').trigger('click');

What this does is force their Customize Panel to be active but since it is not available all you get is the blank Customizer. In my opinion this is very aggressive and should not be done because it is bound to break other plugins that rely on the Customizer too.

What I was able to do was add a bit of code which de-enqueues this script when customizing a template. Now it works as it should. Enjoy!
Author

Posts

Viewing 10 posts - 1 through 10 (of 11 total)

1 2 →

You cannot reply to this support topic. Please open your own support topic.